Production Manager

CJK Group, Inc. • Chattanooga, TN

11d • Remote

About The Position

We are seeking an organized, creative, and client-focused Branded Merchandise Specialist to join our growing team. This role is ideal for someone with experience in the promotional products industry who enjoys working directly with clients, developing creative merchandise ideas, and managing projects from concept through production. This position will support account management across the team, assisting with client communication, project coordination, and day-to-day account needs. As experience and knowledge grow, there will be opportunities to take on greater ownership of select client accounts and develop into a more independent account management role. The ideal candidate thrives in a fast-paced environment, communicates clearly, enjoys problem solving, and is eager to grow their client and account management skills.

Requirements

• 2+ years of experience in the promotional products industry required
• Strong account management and client communication skills
• Excellent time management and organizational skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong problem-solving skills with a solution-oriented mindset
• Ability to think quickly and creatively when challenges arise
• Comfortable working independently while collaborating with a remote team
• Microsoft Office 365
• Excel — strong proficiency preferred
• Word and Powerpoint – working knowledge

Nice To Haves

• 3+ years of experience in the promotional products industry preferred
• Experience with sourcing promotional products, decoration methods, supplier communication, and managing production timelines strongly preferred.
• CommonSKU (preferred but not required)
• Adobe Illustrator (working knowledge is a plus)
• Tech-savvy and comfortable learning new systems
• Strong work ethic and attention to detail
• Creative thinker who enjoys developing branded merchandise concepts
• Ability to work quickly while maintaining accuracy
• Comfortable communicating with both clients and suppliers

Responsibilities

• Manage daily client communications and maintain strong client relationships.
• Develop creative branded merchandise ideas aligned with client goals, campaigns, and brands.
• Prepare product quotes, estimates, and sales orders.
• Work closely with clients to finalize product selections, artwork, pricing, and order details.
• Communicate with suppliers to source products, confirm pricing, and manage timelines.
• Assist with order processing and production management to ensure orders are executed accurately and on schedule.
• Support client accounts and internal team members as needed.
• Work efficiently within a remote team environment while maintaining strong independent workflow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed