Branded Merchandise Operations Coordinator

Phase 3 Marketing and Communication

10d•Onsite

About The Position

Phase 3 Marketing & Communications is an integrated marketing services firm founded in 2001, simplifying the way brands connect with their customers. They offer services from creative, digital, marketing, and public relations to printing. With locations across the eastern United States, they manage projects from start to finish. Phase 3 is recognized annually as a top marketing services firm and has received various accolades including Atlanta Business Chronicle’s 2015 Pacesetter Award, placement on the 2017 Inc. 5000 List for Fastest Growing Private Companies, and recognition as one of Charlotte’s Best Places to Work. The Branded Merchandise Operations Coordinator is an entry-level operations-focused role responsible for overseeing the execution, documentation, and workflow of branded merchandise programs from order setup through final billing. This position plays a critical role in ensuring operational accuracy, financial reconciliation, and cross-functional efficiency across Sales, Customer Experience Team (CET), Production, and vendor partners. This role is ideal for a highly organized, detail-driven professional who thrives in structured processes, enjoys optimizing workflows, and takes ownership of operational accuracy and follow-through. While the role supports elements of creative execution, its primary focus is operational coordination, financial accuracy, and project management oversight, with some product ideation or creative sourcing. This is an on-site position located at their headquarters near Truist Park in Northwest Atlanta, GA.

Requirements

Minimum 4-year college degree
0–2 years of experience in operations, administration, project coordination, or customer service
Working knowledge of PC-based systems and Microsoft Office (Excel proficiency preferred)
Demonstrated ability to manage documentation, reconciliation, and operational workflows with accuracy
Strong operational, administrative, and project coordination skills
Expert-level attention to detail, particularly in financial accuracy and documentation
Highly organized with the ability to manage multiple workflows simultaneously
Comfortable working in a deadline-driven, process-oriented environment
Clear and professional written and verbal communication skills
Collaborative, service-minded approach with cross-functional partners
Process-oriented mindset with a continuous improvement focus

Responsibilities

Manage branded merchandise projects from an operational perspective, ensuring accuracy, compliance, and timely execution across all phases of the program
Provide project management oversight for operational milestones, including renderings, mockups, and sew-outs for programmatic or fulfillment-based merchandise sites (when applicable)
Monitor timelines, approvals, and dependencies to ensure smooth handoffs between Sales, Medialink Implementation Team, CET, Production, and vendors
Create and process purchase orders (POs) in alignment with internal controls and vendor agreements
Perform credit card reconciliation and ensure all transactions are accurately documented each month
Update final billing costs and financial details within our internal operating system to support accurate client invoicing and reporting
Maintain complete and accurate order records, reconciliations, and supporting documentation to close banded merchandise jobs each month in our ERP system
Provide administrative and operational support to ensure deadlines are met and programs run smoothly
Support internal teams with status updates, documentation, and problem-solving related to merchandise operations
Serve as an operational liaison to improve communication, reduce friction, and ensure clarity across teams
Support adherence to standardized processes while contributing ideas for continuous improvement
Research promotional products and vendors to identify cost-effective, creative, and high-quality solutions
Prepare client quotes, estimates, and pricing requests with a high level of accuracy and attention to detail
Coordinate with vendors to manage order execution, timelines, and issue resolution
Maintain strong vendor relationships to support reliable production, quality control, and operational consistency
Ensure vendor deliverables align with approved specifications, timelines, and costs