BRANDED MERCHANDISE ACCOUNT MANAGER

DCG ONE•Upper Marlboro, MD

2d•$70,000 - $80,000

About The Position

The Branded Merchandise Account Manager will serve as the primary point of contact for key clients, acting as the face and subject-matter expert of our branded merchandise practice. In this role, you will partner strategically with Account Executives to identify and support client growth opportunities. You’ll lead large, complex client programs—from creative product ideation and solution development to logistics, operations, and ordering best practices—while also supporting production and billing processes with the help of internal teams. If you are a strategic thinker who enjoys building client relationships, bringing creative ideas to life, and managing end-to-end branded merchandise programs, we encourage you to apply!

Requirements

5+ years of account management experience in a branded merchandise distributorship.
In-depth understanding of branded merchandise product environment, sourcing channels, product development, and inventory management solutions.
Exceptional communication (written and oral) and organizational skills.
Self-motivation, independence, and critical thinking
Ability to work both independently and collaboratively in a team setting.
Flexibility to travel locally/regionally for client meetings and event support.
May be required to complete and pass a Public Trust Security Clearance

Nice To Haves

Familiarity with CommonSKU and Hubspot strongly preferred.
Bachelor’s degree in Business Administration, Marketing, Digital Media, Technology, or a related field preferred.

Responsibilities

Serve as subject matter expert and client go-to for all branded merchandise needs.
Develop a deep understanding of client objectives, pain points, and business opportunities through the lens of branded merchandise and related solutions.
Work directly with the Sales Director and stakeholders on strategic account growth initiatives.
Oversee project execution (ideation, pricing, production, fulfillment) for client book.
Own project margins and direct client billing and project reconciliation.
Represent DCG ONE as branded merchandise subject matter expert in client meetings (virtual and in-person).
Keep CRM and project management software updated with project and production details as updates are received.