Brand Success Executive (Account Manager) - Fashion Platform

Wolf & Badger • New York, NY

17d • Hybrid

About The Position

Wolf & Badger is a UK- and US-based scale-up and Certified B Corporation that supports independent designers in more than 70 countries through its online marketplace and flagship stores in London, New York City and Los Angeles. The company is hiring a Brand Success Executive for its New York team as its North American brand community grows.

The role manages a portfolio of brands in the US and Canada, building relationships with founders and helping them grow their businesses on the platform. This includes supporting their storefronts and products, presenting marketing and retail media opportunities, and helping them access in-store space through membership plans. Success in the role is rewarded with uncapped commission. The team uses Claude and AI-powered workflows to reduce repetitive work, and the role-holder is encouraged to identify and implement further improvements.

The position is based at the SoHo office and store, with at least three onsite days per week. In-office days vary according to brand drop-in sessions and events and are agreed with the manager. The role includes occasional evening and weekend work for in-store events.

Requirements

• 2–3 years of account management experience managing a portfolio of B2B clients; client success or partner management experience counts, while pure new-business sales, retail sales or styling does not.
• A track record of growing existing client accounts, including presenting and selling additional products or services; advertising, retail media or marketing products are especially relevant.
• Ability to build trust with founders and business owners, maintain relationships and handle difficult conversations effectively.
• Motivation by commercial goals and commission, and comfort discussing budgets and return on spend with brands.
• High agency and willingness to identify and implement improvements without waiting to be asked.
• Excellent organization and follow-up discipline, with the ability to manage a high volume of brand conversations.
• Commercial awareness and comfort with data, including understanding and clearly explaining metrics that drive brand sales.
• Day-to-day experience with AI tools and interest in using them to streamline work.
• Based in New York and able to work onsite at the SoHo office and store at least three days per week on varying days agreed with the manager; able to work occasional evenings and weekends for in-store events.
• Genuine interest in independent brands, ethical retail and sustainability.
• Energy, humor and self-awareness, with the ability to thrive in a feedback-driven, growth-oriented culture.

Nice To Haves

• Experience building AI automations or workflows, for example with Claude, ChatGPT or n8n.
• Experience with HubSpot or another CRM.
• Experience with a help desk tool such as Dixa, Zendesk or Gorgias.
• Experience selling or managing retail media or advertising products.
• Fashion, beauty or lifestyle experience, either brand-side or platform-side.
• Familiarity with data reporting tools such as Looker.

Responsibilities

• Build one-to-one relationships with a portfolio of US and Canada brands, learning about their founders, products and goals and meeting them in person.
• Help brands, particularly Pro and other high-potential accounts, grow sales and make the most of the Wolf & Badger platform.
• Present suitable growth opportunities, including sponsored listings, retail media, marketing packages and store membership plans, and manage the process through sign-up.
• Conduct regular performance reviews with top brands, using data to explain results and identify opportunities.
• Support every brand with onboarding, storefront setup and timely, accurate responses to queries through the help desk, email and phone.
• Work with Community, Operations and Product teams to resolve brand issues and improve the brand experience.
• Identify brands at risk of leaving and respond to pause or cancellation requests with the aim of maintaining strong relationships.
• Maintain an accurate pipeline of brand opportunities and record accounts and open conversations in HubSpot, with consistent follow-up.
• Find and implement ways to streamline or automate work using AI.
• Host regular brand drop-in sessions at the SoHo store, providing in-person support and advice.
• Coordinate as the brand liaison for New York in-store events and activations, from planning through on-site delivery; this includes occasional evening and weekend work.

Benefits

• Base salary of $65,000–$75,000 depending on skills and experience, plus uncapped commission.
• Medical, dental and vision insurance.
• 401(k) with employer match.
• Paid vacation, sick leave and company holidays, plus paid volunteering leave.
• Hybrid working from the SoHo office, with at least three days per week onsite.
• Quarterly Wellness Wallet for products or services meaningful to the employee.
• Staff discount in Wolf & Badger stores and online.
• Career development opportunities in an international scale-up business.
• Meaningful work in a positive organization focused on people and the planet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed