Brand Success Executive (Account Manager) - Fashion Platform

Wolf & Badger•New York, NY

17d•$65,000 - $75,000•Hybrid

About The Position

Wolf & Badger is hiring a Brand Success Executive to join its New York team and manage a portfolio of brands in the United States and Canada, supporting them from onboarding through growth. Reporting to the Senior Brand Acquisition & Partnerships Manager, the role builds close relationships with independent brands and their founders, understands their goals, and helps them succeed on the platform. Growth opportunities include improving storefronts and products, marketing packages, sponsored listings and other retail media, and store membership plans. The role includes uncapped commission tied to brand success. The Brand Success Executive provides onboarding and ongoing account support, reviews brand performance, identifies opportunities and risks, and coordinates with Community, Operations and Product teams to resolve issues and improve the brand experience. The role also hosts regular brand drop-in sessions at the SoHo store and serves as liaison for New York in-store brand events and activations. The company encourages the use of AI tools and workflows to streamline repetitive work and expects the role holder to identify and implement improvements. This is a hybrid position based in New York, with at least three onsite days per week at the SoHo office and store. Onsite days vary according to drop-in sessions and events and are agreed with the manager. Occasional evening and weekend work is required for in-store events. Compensation is a $65,000–$75,000 base salary, depending on skills and experience, plus uncapped commission.

Requirements

2–3 years of account management experience managing a portfolio of B2B clients; client success or partner management experience counts, while pure new-business sales, retail sales or styling does not.
A track record of growing existing client accounts, including presenting and selling additional products or services.
Ability to build trust with founders and business owners, maintain relationships, and handle difficult conversations.
Motivation by commercial goals and commission, and comfort discussing budgets and return on spend.
High agency and willingness to identify and implement improvements independently.
Excellent organization and follow-up, with the ability to manage a high volume of brand conversations.
Commercial mindset and comfort with data, including explaining metrics that drive brand sales.
Hands-on use of AI tools in day-to-day work and interest in using them to streamline work.
Based in New York and able to work onsite in the SoHo office and store at least three days per week, with occasional evening and weekend work for events.
Genuine interest in independent brands, ethical retail and sustainability.
Energy, humor and self-awareness, and ability to thrive in a feedback-driven, growth-oriented culture.

Nice To Haves

Account management experience at an ecommerce marketplace, SaaS or retail technology business serving small and medium-sized brands.
Experience building AI automations or workflows, for example with Claude, ChatGPT or n8n.
Experience with HubSpot or another CRM.
Experience with a help desk tool such as Dixa, Zendesk or Gorgias.
Experience selling or managing retail media or advertising products.
Fashion, beauty or lifestyle experience, brand-side or platform-side.
Familiarity with data reporting tools such as Looker.

Responsibilities

Build one-to-one relationships with a portfolio of US and Canadian brands and their founders, including meeting them in person.
Drive success for brands on the platform, particularly Pro and high-potential accounts, and help them grow sales and make effective use of Wolf & Badger.
Present relevant growth opportunities, including sponsored listings, retail media, marketing packages and store membership plans, and manage the process through sign-up.
Conduct regular performance reviews with top brands, using data to explain results and identify opportunities.
Support every brand with onboarding, storefront setup and timely, accurate answers through the help desk, email and phone.
Work with Community, Operations and Product teams to resolve issues and improve the brand experience.
Identify brands at risk of leaving and handle pause and cancellation requests with the aim of maintaining strong relationships.
Maintain an accurate pipeline of brand opportunities and record accounts and conversations in HubSpot, with consistent follow-up.
Identify and implement ways to streamline and automate work using AI.
Host regular brand drop-in sessions at the SoHo store to provide face-to-face support and advice.
Act as liaison for New York in-store brand events and activations, from planning through event-day support.