Brand Protection Supervisor

Collaborative Solutions • New Castle, DE

3d • Onsite

About The Position

Collectors is seeking a Brand Protection Supervisor to join their team at the PSA Vault in Delaware. This is a newly created, on-site supervisory role embedded directly within the Vault's authentication operation. The Brand Protection Supervisor will serve as the day-to-day lead for all authentication activity at the facility. This role will oversee the Vault authenticators, ensuring quality standards are met, and acting as the primary liaison between the Vault floor and Brand Protection leadership at headquarters. You’ll report to the Senior Brand Protection Manager and work from our New Castle, DE office. This role requires you to be onsite in the office 5 days per week.

Requirements

• Ability to clearly communicate complex information and engage varied audiences ranging from newly onboarded authenticators to senior operations leadership.
• Strong training and coaching instincts; able to tailor instruction to different skill levels and translate procedural requirements into practical on-floor behavior.
• High attention to detail and a quality-first mindset committed to accuracy and able to hold that standard with a team under volume pressure.
• Demonstrated ability to work within structured processes while applying sound judgment in edge cases or ambiguous situations.
• Strong written and verbal communication skills; able to deliver clear briefings, maintain records, and produce concise reporting.
• Collaborative and team-oriented, with the ability to build credibility and trust with both Vault operations staff and Brand Protection leadership.
• Proficiency in standard Google and/or Microsoft Office products and common business communication platforms.
• General card and collectibles industry knowledge, including familiarity with known counterfeiting methods and marketplace trends.
• Candidates must be authorized to work in the United States.
• Collectors uses e-Verify to validate your ability to work legally in the United States.

Responsibilities

• Lead and supervise the Vault authentication team across both shifts, maintain established authentication standard operating procedures, and ensure the team is holding quality ahead of throughput.
• Deliver regular, timely feedback and coaching to support individual performance and skill development.
• Monitor team performance to ensure authenticator accuracy level remains inline with PSA standard and take corrective action when needed.
• Perform regular audits of individual and team output to monitor authentication accuracy and operational performance.
• Monitor volume patterns and adjust staffing and resource allocation to support peak operating periods.
• Work in conjunction with leadership to ensure staff have the tools, equipment, and workspace needed to perform to standard.
• Act as the subject matter expert regarding PSA Brand Protection knowledge, and procedures for the team.
• Onboard and certify new authenticators as well as conduct training, continuous education sessions and daily briefings.
• Serve as the primary liaison to Brand Protection, keeping leadership informed of performance, risks, and issues requiring escalation.
• Support Brand Protection investigations by following internal case documentation protocols and collaborating with the customer relations team to resolve cases.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed