Associate Brand Protection Analyst

CSC•Wilmington, NC

3d•Hybrid

About The Position

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Requirements

Excellent oral and written communication skills
The ability to write documents in commercial English
Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
Strong customer focus; team working; problem-solving and analytical ability
Working well under pressure, with attention to detail
Excellent time- / deadline-management skills
The ability to work independently with minimal supervision, and be adaptable to client and organizational change
You will possess an inquiring mind, and a willingness to learn new skills.

Nice To Haves

Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
Knowledge of branding/trademark issues is beneficial
Basic understanding of HTML and JavaScript highly desirable
Experience of giving training/presentations will also be desirable

Responsibilities

Providing a primary point of contact for clients; ‘Lead Analyst’ role
Analyzing the content of websites and e-commerce listings to identify infringing content
Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
Communication with customers around specific cases, outcomes and to gain product knowledge
Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
Schedule regular customer calls
Track action items from these meetings
Handle current program requirements and questions
Escalate issues to commercial support teams as appropriate