Brand Protection Success Manager

CSC•Wilmington, DE

67d•Hybrid

About The Position

As a Brand Protection Success Manager, you'll work with some of the largest and most prominent brands, ensuring we deliver a dynamic, results-driven program that goes beyond their goals. In doing so, you'll leverage cutting-edge tools and a global support network to provide daily value, establish a smooth customer journey, and supply both near-term solutions and long-range strategies. By maintaining efficiency and effectiveness, you'll secure our customers' success and build lasting relationships.

Requirements

Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation
Experience in a customer facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager
Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making.
Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal)
Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally
Ability to retain objectivity and the understanding of a problem or situation

Responsibilities

Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers
Responsible for day-to-day tactical coordination and support
Responsible for tactical and strategic review meetings, coordinating internally to provide strategic advice and service direction
Work closely with customers to build strong relationships with decision makers
Work closely with customers to ensure the service continues to meet contractual requirements and is delivered on time
Work closely with the customers and internal teams to identify and allow the business to execute on upsell and cross sell opportunities
Assist the Strategic Account Manager with service renewal
Assist leaders with the efficient and effective deployment of resources
Accountable for coordinating in-service projects with customers and internal teams
Responsible for service issue escalation, tracking and ownership
Responsible for monitoring inter-departmental, service-related actions and following up as required
Monitor and review tools and process utilized and recommend changes as appropriate
Stay informed on industry developments and emerging trends, ensuring up-to-date knowledge to provide valuable insights and recommendations