Brand Content & Experience Specialist

Best-One Tire & Service Inc • Indianapolis, IN

5d • $60,000 - $65,000 • Hybrid

About The Position

Best-One Tire & Service is looking for a creative and organized Brand Content & Experience Specialist to bring the brand to life through engaging digital content, training resources, social media, and customer experience initiatives. This role involves creating and editing videos, designing graphics, developing training materials, and telling compelling stories to connect with team members and customers. The goal is to help the company 'Create Raving Fans'.

Requirements

• Bachelor's degree in Marketing, Communications, Training & Development, Graphic Design, Multimedia, or related field preferred.
• 1-3 years of experience in content creation, marketing, training, communications, or related field preferred.
• Experience with video production and editing software preferred.
• Experience with graphic design and content creation tools such as Canva, CapCut, Adobe Creative Suite or similar platforms.
• Strong organizational and time management skills, with the ability to prioritize competing responsibilities and manage multiple tasks.
• Detail-oriented approach with the ability to work under pressure to meet deadlines.
• Strong presentation, communication, and storytelling skills.
• Ability to travel to company locations as needed.
• Understand and commit to the Best-One Vision, Mission, and Core Values.

Responsibilities

• Create and maintain training materials and learning resources for team members, including training videos, digital learning modules, presentations, job aids, and SOP support materials.
• Assist with the creation of branded content that aligns with company branding and supports marketing, recruiting, and communication initiatives, such as social media graphics, recruitment marketing materials, internal communication content, photos, videos, graphics, reels, stories, and short-form video content.
• Collaborate with Marketing team members to create content that promotes company services, team members, culture, community involvement, and customer success stories.
• Ensure all content reflects company brand standards, messaging, and visual identity.
• Create and maintain a content calendar.
• Film, edit, and produce video content for training, onboarding, communications, and company initiatives.
• Collaborate with department leaders and subject matter experts to develop content that supports operational excellence.
• Assist with onboarding and ongoing training initiatives through digital content development.
• Conduct customer experience and brand audits at company locations, evaluating customer touchpoints including waiting areas, cleanliness, merchandising, and brand consistency.
• Review marketing execution at the store level.
• Support internal communications through the creation of digital content and visual materials.
• Maintain company training libraries, content repositories, and related resources.
• Stay current on content creation, video production, training, and customer experience best practices.
• Support company events, meetings, and initiatives as assigned.

Benefits

• Top Pay
• Hybrid Work Schedule
• Paid holidays & vacations
• Health/dental/vision insurance
• 401(K)- Company Match!
• Team member discount program
• Continuing education/training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level