Brand Ambassador

Harbour Air Ltd•Vancouver, BC

101d•Onsite

About The Position

The Brand Ambassador is a frontline, guest-facing sales role responsible for promoting and selling Harbour Air’s award-winning scenic tours in high-traffic downtown Vancouver locations. Brand Ambassadors operate under the day to day direction of the Brand Ambassador Lead. As a Brand Ambassador, you will engage with locals and visitors, create excitement around Harbour Air’s unique flight experiences, and convert interest into bookings while consistently delivering a high quality guest experience and representing the Harbour Air brand with professionalism, energy, and enthusiasm. This is a seasonal role (May – September) ideal for individuals who enjoy interacting with the public, thrive in a fast-paced environment, and are passionate about tourism, aviation, and Vancouver.

Requirements

Strong communication and interpersonal skills
Sales-oriented mindset with a passion for customer service
Comfortable approaching and engaging with the public
Ability to work independently and as part of a team
Reliable, punctual, and professional
Willingness to take direction, coaching, and feedback in a performance driven sales environment
Must be able to stand for extended periods and work outdoors in varying weather conditions
Availability to work weekends, holidays, and peak tourism periods is required

Nice To Haves

Previous sales, tourism, hospitality, or customer service experience is an asset
Seasonal position with flexible scheduling

Responsibilities

Proactively engage with the public to promote and sell Harbour Air scenic tours
Educate guests on tour options, flight routes, pricing, and local sights.
Work toward daily individual and team sales targets set by the Brand Ambassador Lead
Deliver a welcoming, memorable guest experience that drives conversions
Meet or exceed individual and team sales targets
Support guests with bookings, questions, and general inquiries
Take coaching and feedback from the Brand Ambassador Lead to improve sales performance
Act as a positive and professional ambassador of the Harbour Air brand
Communicate key brand messages, values, and unique selling points
Maintain a polished appearance and friendly, confident demeanor
Share local knowledge and recommendations to enhance the guest experience
Follow approved brand messaging and selling guidelines at all times
Accurately process bookings using point-of-sale systems
Handle cash, credit card transactions, and basic sales reporting
Maintain a clean, organized, and guest-ready sales area
Follow all Harbour Air policies, procedures, and operational guidelines
Escalate issues, guest concerns, or operational challenges to the Brand Ambassador Lead as required
Promote a safety-first culture in all guest interactions
Follow established safety procedures and terminal protocols
Assist with guest flow, queue management, and general safety awareness
Immediately report safety concerns or incidents to the Brand Ambassador Lead or Terminal team