Brand Ambassador

Margaritaville Times Square•New York, NY

2d•Onsite

About The Position

Company Overview: Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team. 90% of our team members say, "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark. Job Overview: Responsible for greeting customers, driving business, and generating revenue. Position Description: Brand Ambassadors are Power Greeters saying hello and goodbye to every single guest that enters and leaves Margaritaville Hotel side and Restaurant. Provides information and conversation while guests are waiting and being seated. They are revenue specialists and generators. Drives new business through the doors by being "THE HAPPIEST DOOR IN TIMES SQUARE" also by projecting their voices with a fabulous contiguous enthusiasm and command but pleasant demeanor and impeccable stage presence. They are to communicate and fill up the two rooftops, landshark by the pool side, chill bar, Margaritaville and any spaces at Margaritaville. On occasion asked to go to key areas in times Square to hand out promotional materials. They will also guide guests that are on a wait time at the restaurant to a place where we can maximize sales for the bars and restaurants. In charge of lining groups up and pleasantly greeting them and informing the restaurant that the booked groups have arrived. The Brand Ambassador will make a smooth transition into the restaurant after group sales has book all of these big groups and events. Opening and closing duties consist of Checking in with a manager to set themselves up for success. Checking for wait times and putting out any signage or turning on TV screens that highlight our promotions happy hour, pool day passes etc. Helping with crowd control at all areas of the building. Assisting hotel security securing the lobby. Informing all guests of all areas constantly upselling merchandise and our high revenue areas. Greeting guests with luggage for check in. Being a team player for the entire facility including events to make an amazing experience for our guests. Providing guests with outstanding Guest service at all times. Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment. Provides specific item suggestions and information about the establishment. Communicates effectively with all guests, co-workers and management. Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management. Adheres to all company policies and procedures as established in the Staff Member Handbook.

Requirements

One year in a guest service position preferred.
Previous experience in a food and beverage environment helpful.
Equivalent combination of education and experience.
Good written and verbal communication skills.
Ability to interact professionally with other departments and outside contacts.
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision-making abilities.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
Ability to express or exchange ideas or instructions by the spoken word.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
Hearing sounds at normal speaking levels with or without correction.
Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Nice To Haves

Previous experience in a food and beverage environment helpful.

Responsibilities

Greeting customers, driving business, and generating revenue.
Acting as Power Greeters, saying hello and goodbye to every guest entering and leaving.
Providing information and conversation to guests while they wait and are being seated.
Driving new business by projecting enthusiasm and maintaining a pleasant demeanor and stage presence.
Communicating and filling up various areas of the establishment (rooftops, pool side, bars, etc.).
Handing out promotional materials in key areas.
Guiding guests on wait times to areas that maximize sales.
Lining up groups, greeting them, and informing the restaurant of their arrival.
Performing opening and closing duties, including checking in with a manager.
Checking for wait times, putting out signage, and turning on promotional screens.
Assisting with crowd control and helping hotel security secure the lobby.
Upselling merchandise and high revenue areas to guests.
Greeting guests with luggage for check-in.
Being a team player for the entire facility and events.
Providing outstanding guest service at all times.
Maintaining positive guest satisfaction by answering questions, handling complaints, and providing suggestions.
Communicating effectively with guests, co-workers, and management.
Understanding and utilizing safety and sanitation practices.
Adhering to all company policies and procedures.