Brand Ambassador, PT

Lucid Motors•Los Angeles, CA

9d•Onsite

About The Position

The Lucid Brand Ambassador is the first point of engagement guests will have at the Lucid studio. Lucid is growing its brand, a post luxury brand centered around sustainability and human experience. If you are an effective communicator, love helping people and are thinking about joining the EV revolution, come join us!

Requirements

Exceptional people skills, communication is key!
Ability to deliver an outstanding customer journey for guests entering the Studio
Experience in customer facing industry (food service, retail, hospitality etc)
Patience and professionalism
Comfortable operating in ambiguous retail environment
Passion for EV industry and building the Lucid brand
Flexible availability including extended holiday mall hours, holidays and weekends
18 years old minimum
High School diploma/GED required
Prior experience with CRM tool such as Salesforce highly preferred
Authorized to work in the USA (visas sponsorship not available)
Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.
Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers
Valid driver’s license with no suspensions within the past year
Ability to obtain appropriate state licensing, where applicable

Responsibilities

Welcome guests, resolve general inquiries, and schedule test drives
Quality lead capture in CRM (Salesforce) inputs for customer interactions and outreach
Customer Assessment: Ask questions to understand budget, preferences, timeline
Listen to customer needs to recommend suitable vehicles and collects required customer information
Refer high-potential leads to Sales Specialists
Ensure all guests are directed to the most appropriate point of contact
Develop deep knowledge of Lucid brand, vehicles, and services
Stimulate customer consideration, explaining features, specifications, pricing of all models
Provide backend (i.e., non-customer-facing) operational support to ensure completion of order paperwork and clarity on order/vehicle status
Facilities Management: Ensure food and beverage replenishment from existing inventory and reporting of maintenance requests
Support Studio Manager in execution of Retail Ops. playbook (i.e. opening / closing checklist)
Ensure test drive and showcase vehicle readiness (cleaning, charging)
Assist with daily operations as needed