Brand (Account) Associate - Contract

Creator Match

About The Position

Creator Match is seeking a contract Account Associate to support the execution of client-facing account management responsibilities across assigned brand partners. The Associate works directly with Account Managers to ensure client communication, onboarding, campaign documentation, reporting, and follow-up activities are completed accurately and consistently. The Account Manager retains responsibility for the client relationship, campaign strategy, account health, and overall client success; the Associate serves as an execution partner who turns account priorities and decisions into completed actions. The Account Associate supports clients throughout the lifecycle, from onboarding and campaign kickoff through execution, reporting, and wrap-up. The role manages client-side administrative and communication workflows, prepares campaign materials, coordinates client feedback, maintains account documentation, and supports recurring client updates. The Associate independently executes assigned client-facing responsibilities and escalates strategic, commercial, or relationship-sensitive decisions to the Account Manager. Creator Match is a lean, fast-moving team that supports high-growth technology brands. Campaign demands may occasionally require extended hours, evening or weekend responsiveness, and adapting quickly as priorities change. The company values ownership, proactive communication, problem-solving, and delivering exceptional work. The role offers the opportunity to work on campaigns with leading technology brands and grow alongside a team focused on initiative, accountability, and continuous improvement.

Requirements

Ability to execute assigned client-facing responsibilities independently and escalate strategic, commercial, or relationship-sensitive decisions appropriately.
Strong professional, responsive, and accurate communication skills.
Ability to organize and track client questions, approvals, decisions, action items, deadlines, and dependencies.
Ability to prepare client communications, meeting materials, campaign documentation, updates, and preliminary reports accurately.
Attention to detail in reviewing client information and client-facing materials for missing or inconsistent details.
Ability to coordinate client feedback and follow-ups across clients and internal teams.
Ability to adapt to changing priorities in a lean, fast-moving environment.
Willingness to occasionally work extended hours and provide evening or weekend responsiveness when campaign demands require it.
Ownership, proactive communication, problem-solving, accountability, and commitment to high-quality work.

Responsibilities

Support day-to-day client communication, including drafting and sending approved updates, follow-ups, reminders, and meeting recaps.
Track client questions, approvals, decisions, and action items; communicate next steps, timelines, and deliverables; collect and organize feedback; and escalate unresolved requests or communication gaps.
Prepare client intake forms and onboarding materials, review responses for missing information, schedule product onboarding, and request product access.
Prepare kickoff agendas, presentation materials, and documentation; attend kickoff meetings; record decisions and action items; and send post-kickoff recaps.
Support campaign brief development, collect client feedback, coordinate approved revisions, and document onboarding information for internal teams.
Translate Account Manager direction into client-side tasks and follow-ups, track approvals and dependencies, and follow up on missing information or overdue decisions.
Coordinate and consolidate client feedback on creator sourcing and content, ensure feedback is actionable, and route it to creator-side teams.
Communicate campaign detail or timeline changes, flag potential delays, and coordinate with internal teams to ensure client decisions are reflected in campaign execution.
Draft recurring client updates, including weekly communications, and maintain account notes, communication records, client preferences, and key decisions.
Prepare campaign updates and reporting materials, build preliminary reports using verified data, support wrap reports and post-campaign summaries, and obtain accurate information from Account Coordinators.
Check client-facing materials for incomplete or inconsistent information; document feedback, campaign learnings, and follow-up items; and keep account documentation organized and accessible.
Support Account Managers in maintaining client relationships, preparing for check-ins and account reviews, tracking requests, and ensuring follow-ups are completed.
Surface recurring client feedback, concerns, or process friction; identify dissatisfaction or communication breakdowns and escalate promptly.
Maintain awareness of client priorities and expectations, help clients understand campaign progress and milestones, and support continuity through documentation and internal handoffs.
Collaborate with Account Managers, Account Coordinators, Creator Marketing Managers, Creator Associates, leadership, and other internal teams to execute client priorities and communicate information accurately.
Maintain clear task ownership, communication, and accountability across assigned work.
Identify opportunities to improve onboarding, communication, reporting, and account workflows; support standardized templates, processes, and best practices.
Participate in cross-functional initiatives and broader Client Success projects, and take on additional responsibilities as assigned.