Branch Teller- Mason

General Electric Credit Union•Cincinnati, OH

2d•Onsite

About The Position

While promoting a welcoming and member-focused environment, the Branch Teller administers basic member financial transactions while ensuring additional members’ needs are addressed by branch team.

Requirements

High school diploma or GED required
Minimum one year member support related, or professional experience required
Great interpersonal and verbal communication skills, to deliver an impactful and positive experience
High degree of professionalism, functioning well in a fast paced, in-person environment
Thorough attention to detail in reviewing member accounts and processing transactions
Ability to be proficient with software to fulfill job duties

Nice To Haves

Previous experience handling cash transactions preferred

Responsibilities

Conduct teller transactions for members including but not limited to transfers, withdrawals, deposits, loan payments, loan paydowns, and cash handling
Monitor deposit and withdrawal amounts and examine documents for endorsement and negotiability
Determine additional holds as necessary and communicate this information with members effectively
Advise members on GECU products and services that help achieve desired outcomes and financial goals, referring members to branch staff for further consultation
Collaborate with and refer members to other branch team members as necessary to complete or resolve additional issues that have been uncovered during the interaction
Guide members through self-service handling of account maintenance requests through digital channels
Responsible for daily balancing procedures
Taking inventory of cash drawers at the beginning and end of shifts
Support branch in ensuring members’ needs are being met and members are welcomed in a supportive and welcoming environment