Branch Technical Support Manager

First Citizens Bank•Raleigh, NC

About The Position

Our Branch Technical Support Manager is responsible for the coordination and provision of support services at our branches/remote sites inclusive of end-user technologies, network gear, circuits, servers and key peripherals. This person will have familiarity with retail banking operations and will have solid communication skills as they engage service partners(internal and external).

Requirements

Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Nice To Haves

Familiarity with retail banking operations
Solid communication skills as they engage service partners(internal and external)

Responsibilities

Provides direction and oversight to IT projects and products.
Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.
Develops and utilizes methods of tracking performance.
Establishes and monitors expectations to achieve company and department goals.
Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives.
Manages the performance, training, and evaluation of assigned staff.
Maximizes department achievements by providing professional development.
Ensures bank needs are met through prioritization and resource allocation.
Supports budget forecasting, capital planning and invoicing.
Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests.
Facilitates system modifications within existing system architecture and assists with architectural changes as necessary.
Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
Serves as a technical expert and strategic leader to senior management, associates, and business units.
Ensures that team activities comply with all appropriate configuration, change controls, and security standards.
Participates in business meetings and special projects to provide insight on end-user needs.
Keeps abreast of industry trends.
Identifies and holds accountable vendors in support of system updates and maintenance.