Branch Support

OSC•Eau Claire, WI

2d•Onsite

About The Position

The Customer Branch Support person will support the day-to-day operations at the branch with a multi-faceted approach to supporting our customers. This will be done mainly through the warehouse and driver support. This role will also lend support to inside sales as needed. They will also coordinate the transfer of product between locations.

Requirements

High School diploma or equivalency
Must be a team player with good communication and works well with others
Proficient computer skills including Microsoft Word, Excel, Outlook is required
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Must be organized, have good reasoning skills, math aptitude and time management skills
Ability to stand on your feet 5-6 hours a day with occasional walking, twisting, bending, reaching, lifting/carrying, grasping and repetitive motions; occasional sitting.
Frequent lifting of 20-25lbs is required, may at times lift up to 75lbs.
May at times push/pull 25lbs and up to 75lbs.
Ability to make customer deliveries and work in moderately warm or cold conditions.
Willingness to travel between locations as necessary for product shipments or training.

Nice To Haves

Basic knowledge of welding and gases industry is helpful, but needed training will be provided

Responsibilities

Maintain store inventory levels and proper labeling of products
Load and unload delivery vehicles using appropriate equipment (i.e. operating forklifts) and maintain warehouse organization
Prepare and complete daily orders for customer shipments/deliveries; includes picking orders, material packaging, labeling shipments, and paperwork completion
Maintain cleanliness of the building to ensure safety of all employees, customer, and visitors
Help prepare OSC delivery driver’s load and will help to unload for each day’s delivery route
Complete cycle count inventory
Assist with selling welding equipment and supplies to customers using technical knowledge
Provide excellent customer support
Assist customers in choosing the best supplies and equipment to meet their needs
Work closely with Sales Department to assist with customer quotes, questions and orders
Field incoming calls to branch location
Communicate and cultivate the Core Values of OSC internally and externally
Cultivate and maintain positive business relationships
Attend and participate in scheduled department meetings
Prepare customer pickup orders
Handle cylinder transactions and sell various OSC gas programs
Perform a variety of special projects as assigned by supervisor
Fill gases for customer orders
Cover for the Inside Sales/Store Manager in their absence