Branch Support Specialist

Bank of Bird-in-Hand•Paradise, NV

5d•Onsite

About The Position

Bank of Bird-in-Hand is actively seeking a Branch Support Specialist to join our team in Paradise. This role is responsible for delivering high‑quality operational support to the branch network. This role serves as a primary resource for branch personnel by responding to inquiries, resolving operational issues, and ensuring adherence to established policies, procedures, and regulatory requirements.

Requirements

Associate degree or equivalent combination of education and relevant experience.
Minimum of three years of direct related experience within a financial institution, preferably within a branch network.
Comprehensive knowledge of operational policies, procedures, and applicable banking regulations.
Strong interpersonal skills with the ability to collaborate effectively with team members.
Excellent organizational and time management abilities, with demonstrated attention to detail.
Ability to clearly and effectively explain processes and provide training to others.
Demonstrated ability to make sound decisions with limited supervision and within time sensitive environments.
Ability to clearly and concisely explain and instruct tasks to team members.
Proficiency in Microsoft Office Suite.

Nice To Haves

Experience with Jack Henry systems preferred

Responsibilities

Perform day two balancing and reconciliation of cash and transaction activity.
Prepare and process overdraft and charge off correspondence.
Monitor and review daily operational reports, including overdraft reports, over/short reports, and general ledger activity.
Support Branch Operations by managing Synapsys Service Events and ensuring timely resolution.
Document operational errors, maintain tracking logs, and distribute weekly reporting to designated departments.
Provide responsive support to branch personnel via phone and email, ensuring timely and accurate guidance.
Coordinate branch cash orders through FedLine Web in accordance with established procedures.
Participate in new employee orientation and ongoing training initiatives as needed.
Collaborate with Branch Operations Administrators to conduct system testing in both UAT and production environments.
Manage counterfeit currency submissions in compliance with regulatory requirements.
Oversee settlement processes for remote ATM.
Assist with departmental projects and process improvement efforts as assigned.
Monitor and maintain departmental mailboxes to ensure timely follow up and task completion.
Review, recommend, and update operational procedures to align with bank policy and regulatory standards.
Partner with business units to understand operational needs and deliver effective service solutions.
Implement and maintain appropriate internal controls to support operational integrity and risk mitigation.
Review all new accounts to confirm completeness of required documentation.
Identify and track error/issues to manager as appropriate.
Perform other duties as assigned.