Branch Support Specialist

DORT FINANCIAL CU • Lapeer, MI

2d • $0 - $20 • Hybrid

About The Position

At Dort Financial Credit Union, we’re committed to enriching the lives of our members, employees, and the communities we serve. We’re passionate about leading our industry through exceptional service, an empowered and diverse team, and meaningful community involvement. Our culture is rooted in our core values: Empowerment, Accountability, Transparency, Collaboration, and Volunteerism. We offer a welcoming, growth-focused environment with opportunities for advancement and ongoing professional development.

Requirements

• High School Diploma or GED (required)
• At least one year of credit union, banking or administrative customer service experience
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office or similar software
• Must be bondable

Nice To Haves

• Flexibility, independence, and strong communication skills are essential due to temporary travel to multiple branch locations.

Responsibilities

• Managing lobby traffic and greeting members
• Answering questions about Credit Union products and services
• Assisting new and existing members with account services, loans, and teller transactions
• Resolving member concerns and reconciling accounts
• Educating members on managing their finances effectively
• Identifying opportunities to refer products and services that support member financial well-being
• Building strong, supportive member relationships

Benefits

• Medical, dental, and vision coverage
• Life/AD&D and disability insurance
• HSA & FSA plans
• 401(k) with company match + safe harbor
• Tuition reimbursement
• Paid time off + holidays
• EAP, telemedicine, LegalShield & pet benefits
• Employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED