Branch Support Representative

Kearny BankFairfield, NJ

About The Position

Responsible for a variety of regular and recurring moderately to complex operational functions supporting the Bank’s Retail Branch operations. Act as a liaison between Retail leadership, the Branch teams and our internal or external partners.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 6 months of related experience or equivalent, preferably in retail banking.
  • Excellent written and oral communication skills.
  • Excellent customer service skills.
  • Proficiency in Microsoft Office Suite required.

Nice To Haves

  • Knowledge of Fiserv Premier system a plus

Responsibilities

  • Provide professional and courteous support and guidance to retail branch team members within areas of purview; make recommendations and escalate as needed.
  • Performs a variety of client and account changes as submissions are received by the branches or other areas.
  • Provide open communication and carry out the implementation of new/revised policies, procedures, and products/services.
  • Maintain thorough and current knowledge of all applicable federal, state, and local regulations as well as internal policies/procedures/processes and bank products and services; monitor adherence to regulations, policies, and procedures; ensure employees needing assistance can carry out tasks to completion.
  • Serve as a subject matter expert for all procedures relevant under their purview.
  • Ensure that the quality and integrity of branch operations are maintained.
  • Provide feedback regarding improvements in service delivery, processes and equipment needs.
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