Branch Support Manager

Wells Fargo Bank•New Orleans, LA

14h•Onsite

About The Position

Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will serve as the initial point of contact for operational, service, and technology inquiries from Financial Advisors, the branches, and other Support Center associates. You will act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology. Collaborate with the Brokerage Support Manager and other support team members on projects, ensuring consistent and efficient execution of the firm's Operational and Compliance policies and procedures. Be responsible for the execution of various approvals for the Support team, including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals, and various remediation projects. You will also be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets. Support firm goals to drive adoption around key CRG ease of doing business initiatives across the market and ensure Client Associates are trained in these initiatives. Visit branches across the Market to oversee operational/support practices and coach on operational risk.

Requirements

4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

Familiarity with Support Center model
Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
Strong client service skills
Strong attention to detail and accuracy skills
Effective organizational, multi-tasking, and prioritizing skills
Strong verbal, written, and interpersonal communication skills

Responsibilities

Serve as the initial point of contact for operational, service and technology inquiries from Financial Advisors, the branches, and other Support Center associates
Act as a liaison between Market Leaders, Branch/Area Managers, the Brokerage Support team, and Client Associates in various aspects of operations, compliance, and technology
Collaborate with the Brokerage Support Manager and other support team members, as projects require, ensuring consistent and efficient execution of the firms Operational, Compliance policies and procedures
Be responsible for execution of various approvals for the Support team including supervisory review and approval of operational transaction requests such as asset movement, account maintenance, order errors, document approvals and various remediation projects
Be responsible for onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
Support firm goals to drive adoption around key CRG ease of doing business initiatives across the market
Ensure Client Associates are trained in key CRG ease of doing business initiatives
Visit branches across the Market to oversee operational/support practices and coach on operational risk