Branch Support Coordinator

Ambius • Cleveland, OH

3d • Onsite

About The Position

The Branch Support Coordinator is responsible for the day-to-day branch administrative duties, including customer experience, maintaining system records, scheduling, sales entry, and supporting branches in other assigned functions. This role also handles Accounts Payable and Receivable processes, customer contract management, office supply inventory, and material purchases for new sales. Additionally, the coordinator provides support for the Aspire system, including sales entry, routing, and client contact/inventory updates. The position also involves administrative and warehouse tasks such as maintaining supply inventories, managing the Branch Holiday Pipeline, and supporting Aspire functions like sales delivery tickets and replacement tickets. Administrative month-end tasks, commission SOP assistance, MUR reporting, and physical inventory processes are also key components of this role.

Requirements

• 3-5 years business administrative experience preferred
• Skill with Google Suite Preferred
• Excellent listening and communication skills
• Excellent customer service skills
• Skill in written and verbal communications
• Skill in detailed organisation and time management - ability to work on multiple tasks, and take direction from multiple departments simultaneously.
• Attention to detail and analytical skills
• Customer focus and growth mindset.
• Outstanding problem-solving abilities
• The ability to handle a fast-paced environment.
• The ability to work independently, taking the initiative.
• High school diploma or GED required
• 3-5 years experience in a similar administrative role preferred

Nice To Haves

• Aspire experience a plus, but not required

Responsibilities

• Responsible for the day to day branch administrative duties such as customer experience, maintaining system records, scheduling, sales entry, etc.
• Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
• Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
• Customer contract management (database, price increases, new agreements)
• Responsible for Office Supply Inventory
• Responsible for material purchases for new sales
• Responsible for Aspire Support (sales entry, routing, client contact info & client inventory updates)
• Successfully supports branches in other assigned functions as delegated.
• Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
• Maintains Branch Holiday Pipeline
• Aspire Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
• Assist with Commission SOP
• Manage/ Assist with MUR Reporting
• Physical Inventory Processes (Aspire)

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED