Branch Supervisor

The District Credit Union•Aurora, CO

3d•Onsite

About The Position

The District Credit Union is looking for a service minded Branch Supervisor to help lead daily branch operations, support a strong front-line team, and create a welcoming experience for every member. In this hands on daily management role, you'll coach Tellers and Financial Service Representatives, assist members with everyday financial needs, and help ensure the branch runs accurately, efficiently, and in compliance with Credit Union standards. You'll be a trusted resource for both members and employees. Answering questions, solving problems, supporting transactions and applications, monitoring compliance, and keeping daily operations on track. This role is ideal for someone who enjoys developing people, improving processes, and helping members make confident financial decisions.

Requirements

2–5 years of similar or related experience, preferably in banking, credit unions, financial services, or a related field
Previous operational, supervisory, coaching, or team lead experience preferred
Strong understanding of financial products, services, transactions, and branch operations
A member-first mindset and genuine interest in helping people improve their financial well-being
Clear communication skills and the ability to build trust with members and employees
Ability to coach, motivate, and influence team members in a supportive, professional way
Strong attention to detail, accuracy, confidentiality, and sound judgment
Excellent organization and time management skills in a busy branch environment
Comfort with financial systems, branch technology, keyboarding, and 10-key calculator work
Two-year college degree; or Completion of a specialized course of study at a business or trade school; or Completion of specialized and extensive relevant training

Responsibilities

Lead daily branch operations while ensuring members receive friendly, accurate, and professional service
Coach, train, and support Tellers and Financial Service Representatives so they can confidently meet member needs
Schedule staff, monitor workflow, and help maintain efficient coverage throughout the day
Assist members with transactions, account services, applications, debit cards, online banking, IRAs, and other Credit Union services
Oversee cash-handling activities, including teller drawers, ATMs, vaults, cash orders, audits, balancing, and dual-control procedures
Monitor branch activity for compliance with policies, procedures, and regulatory requirements
Identify operational, service, or training needs and communicate recommendations to leadership
Support loan, deposit, service, profitability, and overall branch performance goals
Maintain a positive, professional branch environment and perform other job-related duties as assigned