Branch Supervisor

Gerrie Electric Wholesale LTD • Stratford, ON

6d • Onsite

About The Position

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry. Our core purpose is passionately helping customers be more successful by delivering exceptional experiences, Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

Requirements

• Post secondary education in electrical/business
• 5+ years experience in the electrical distribution industry

Nice To Haves

• Relevant experience is an asset.

Responsibilities

• Supervising and solving problems at the branch level.
• Assisting with Purchasing, maintaining inventory levels, order desk and counter.
• Instructing and advising staff as required.
• Dealing with customer questions and concerns in a timely fashion.
• Dealing with employee questions and concerns in a timely and professional manner.
• Ensuring all Gerrie documented procedures are adhered to.
• Informing Manager of any problems immediately.
• Handling all aspects of the branch as required when the manager is absent.
• Preparing and issuing purchase orders.
• Providing feedback on market conditions.
• Reviewing and ensuring backorders are filled.
• Transferring material from other branches as required.
• Dealing with vendors in a professional manner.
• Reviewing count variances and either investigating or approving an investigation.
• Reviewing insight levels and providing feedback to Branch Manager and Central Purchasing Manager.
• Reviewing stock regularly for damage and obsolescence.
• Reviewing branch defective stock, watching for repetitive trends, and controlling the Head Office defective returns.
• Providing price, stock and delivery information as required.
• Handling customer orders as required.
• Treating customers in a professional manner, with a positive attitude, and providing good customer service.
• Expediting orders, when necessary, to maintain a high level of Customer Service.
• Ensuring staff adhere to the Gerrie commitment of “Quality Service”.
• Providing technical and process assistance to all order desk and counter staff assigned to their branch.
• Ensuring company specials are promoted by the order desk and counter and fully displayed.
• Ensuring Counter displays are neat, organized and current.
• Assisting Manager with the preparation of annual planning and budgeting.
• Calling on assigned accounts.
• Exploring avenues where the potential to increase sales exists.
• Informing customers of specials and promotions.
• In the absence of a manager, will be the Quality Representative for the branch.
• Ensuring the criteria in the “Branch Inspection Report” are adhered to and following up when not in compliance.
• Ensuring charting is complete and accurate.
• Promoting the company in a positive manner.
• Not playing one vendor off against the other.
• Maintaining scheduled appointments and seeing vendors at the scheduled appointment time.
• Maintaining and developing strong vendor relationships.
• Developing a working understanding of the company's customers and suppliers and maintaining a professional image within all interactions.
• Working with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric.
• Meeting and exceeding set objectives and department goals and ensuring timely completion of all extra tasks as assigned.
• Assisting/ensuring the overall smooth operation of all functions within the branch.
• Ensuring all credits are entered in a prompt manner and are initialed.
• Ensuring daily deposits are made and cash submittal form is initialed.
• Ensuring the timely completion of any/all extra tasks as assigned by Branch Manager or the Executive.
• Entering, maintaining, controlling and reviewing contracts and special pricing agreements.
• Preparing, organizing and controlling projects/quotations and direct shipments.
• Preparing staff time sheets or cards in the absence of the manager.
• Maintaining confidentiality of information.
• Recommending creative solutions to various issues that may arise.
• Participating in conferences, seminars, and other educational opportunities; reading professional publications; maintaining and participating in professional networks to enhance knowledge and skills.
• Participating on committees and special projects as requested.
• Communicating clearly and concisely both orally and in writing.
• Understanding and adhering to ISO policies and procedures.

Benefits

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree