Branch Supervisor
New Valley Bank & Trust•Springfield, MA
•$23 - $31•Onsite
About The Position
The Branch Supervisor is responsible for supervising the Banking Specialist I & II's as well as the day to day operation of the teller line, including account overrides and opening/closing. Manage branch staffing levels and schedules in coordination with the Branch Manager to ensure coverage. Maintain customer relationships by performing efficient and accurate banking transactions; opening accounts as well as account and person maintenance.
Requirements
- 3-5 Years of progressive retail banking knowledge and experience.
- Cash handling and customer service experience in a financial institution
- Adaptability and Flexibility
- Customer focus
- Quality
Nice To Haves
- Supervisory or team lead experience preferred.
- Experience in establishing deposit and loan accounts preferred.
Responsibilities
- Supervision of Banking Specialists I & II and the daily running of the teller line.
- Oversight of assigned branch operations in the absence of branch management.
- Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.
- Assist staff members with complex transactions and the resolution of customer issues.
- Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.
- Sell and cross sell bank products.
- Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.
- Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.
- Assist in the growth and management of the branch portfolios.
- Adhere to established New Valley Bank and Trust customer service standards.
- Collaborate with other departments to ensure quality and efficiency of service.
- Deliver a positive customer experience.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
