Branch Supervisor - Mission Viejo

O. C. Credit Union•Mission Viejo, CA

9d•$30 - $34•Onsite

About The Position

At Orange County’s Federal Credit Union (OCFCU), banking is personal—and it always has been. For more than 85 years, we’ve helped our members achieve life’s most important milestones by building genuine relationships, providing trusted guidance, and putting people before transactions. Today, with more than $3 billion in assets and 145,000+ members, we continue to grow while staying true to the values that have made us one of Orange County’s most respected financial institutions.

Requirements

4+ years in sales/customer service and branch operations within the banking or credit union branch environment.
2+ years managing the performance of four or more employees with proven coaching and development success.
1+ years developing business relationships and engaging in community involvement preferred.

Nice To Haves

Spanish fluency preferred.

Responsibilities

Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
Use sound judgment, analyzes and resolves issues, determining appropriate action to be taken and leads associates in the resolution, and insuring Member satisfaction.
Meet/exceed all individual & branch sales and referral goals, and encourages and coaches others to achieve their sales and referral goals.
Oversee branch operations and ensuring compliance regulations are adhered to. Use innovations when analyzing current practices and makes recommendations, that improve efficiencies.
Assist with the recruitment, selection, development, and training of the staff to achieve department and credit union goals and objectives.
Provide ongoing feedback to associates. Schedules regular coaching session and one-on- one meetings with each team member.
Evaluate work performance of associates through timely and regularly scheduled reviews. Uses on-the-spot coaching and feedback. Assigns training modules, and available workshops that will contribute to the personal and professional development of Associates.
Rewards and gives recognition frequently to deserving associates. Recommends promotions, salary adjustments and conducts corrective actions, including terminations, as needed; and effectively handles other associate related issues.
Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
Organize and conduct regular department meetings.