Branch Supervisor - Branch Location to be determined
About The Position
Jovia Financial Credit Union is hiring a Branch Supervisor to support branch operations and help members meet their financial goals. The supervisor coaches, trains, and mentors employees; promotes member satisfaction and quality service; and supports achievement of sales, service, and quality goals. The role may open as a Member Service Representative or teller as needed, process applications for consumer and business accounts, IRAs, and real estate loans including mortgages, and help members use Jovia’s banking access channels. The supervisor also serves as a resource for coworkers on products, services, policies, and procedures, and uses conversational sales techniques to identify needs and deepen member relationships through cross-selling. The branch location is to be determined. Jovia describes itself as a not-for-profit credit union committed to innovation, convenience, community, professional development, and an inclusive work environment. Compensation is competitive and based on qualifications and experience; the posting does not give a salary range.
Requirements
- Bachelor’s degree or at least three years of relevant work experience, including one year in a managerial or supervisory capacity.
- Professional appearance and a positive professional attitude and image.
- Good administrative and organizational skills.
- Knowledge of federal and state savings regulations.
- Strong written and verbal communication skills.
- PC literacy and skills with Microsoft Word, Excel, and Outlook.
- Successful completion of the training certification process for IRAs, business accounts, and real estate loans, including mortgages.
- Results-oriented self-starter with consistent achievement of sales, service, and quality goals.
- Ability to lead, motivate, and influence others.
- Current Notary Public license.
- Proficiency in department software packages to resolve daily issues and recommend system or usage updates.
- Branch Supervisors acting as mortgage loan originators must be registered with the NMLS Registry.
Responsibilities
- Coach, train, and mentor employees, supporting member satisfaction, quality service, and achievement of sales, service, and quality goals.
- Communicate confidently and effectively with staff and members.
- Open as a Member Service Representative or teller as needed.
- Sell and process applications for consumer accounts, IRAs, business accounts, and real estate loans, including mortgages.
- Serve as a resource for coworkers on products, services, policies, and procedures.
- Educate members about available access channels, including the ATM network, mobile and online banking, remote deposit, and shared branch services.
- Use conversational sales techniques to identify member needs, leverage opportunities, and deepen relationships through cross-selling.
- Resolve daily software issues and recommend system or usage updates for the department.
Benefits
- Competitive compensation and paid training.
- Professional development, growth opportunities, and a supportive learning environment.
- 401(k) with a generous match.
- Tuition reimbursement and school loan repayment plans for full-time employees.
- Gym reimbursement and employee wellness time off.
- Flexible PTO options, including vacation payout and sick time incentive payouts.
- Discounts on employee loans.
- Employee activity groups and social activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
