Branch Store Parts Manager - Utilities

Ring Power Corporation•Aubrey, TX

18d

About The Position

The Branch Store Parts Manager oversees department staff and daily parts operations. The role hires, trains, develops, and evaluates staff; promotes a positive customer experience and customer loyalty; maintains housekeeping and contamination-control standards; and builds productive relationships with customers, peers, and other sales and service teams. The manager maintains organized operational records, ensures inventory and returns processes are handled effectively, establishes work schedules and responsibilities, reviews financial reports, and sets department budgets, goals, and initiatives. The position also includes first-level supervisory responsibility for team members and may involve representing the department in internal and external customer meetings. Other duties may be assigned. Work is routinely performed during regular business hours, with rare exceptions. The role is frequently subject to changes in work priorities, complexity, or workload and is regularly exposed to work-related stress. The work environment is predominantly indoors, with occasional outdoor exposure and occasional exposure to noise, vibration, hazards, and atmospheric conditions. Physical demands include frequent standing, sitting, walking, feeling, talking, and hearing, as well as occasional climbing, balancing, stooping, kneeling, crouching, reaching, grasping, repetitive motion, and pushing, pulling, or lifting items of various weights.

Requirements

High school diploma or GED.
3–4 years of experience.
Valid driver's license.
Ability to comprehend written material and communicate orally and in writing with employees and customers.
Ability to perform the job-specific duties and demonstrate the required job-specific knowledge, skills, and abilities.
Ability to support safe work practices and follow instructions, policies, and procedures.

Nice To Haves

Proficiency with computers, Microsoft Office products, and relevant dealer software programs.
Working knowledge of dealer ERP systems.
Prior experience delivering presentations to large groups.
Ability to comprehend, speak, and write in English.

Responsibilities

Hire, train, develop, and evaluate department staff.
Promote a positive customer experience through training, proactive coaching, and mentoring, and foster customer relationships as measured by net loyalty score.
Maintain company housekeeping and contamination-control standards.
Promote positive relationships among peers and team members, including product support sales, service personnel, and prime product sales.
Represent the department in internal and external customer meetings.
Maintain current and organized records, including cash sale reconciliation, back-order reporting, action-pending records, payables, and petty cash reports.
Maintain effective operations, including inventory integrity, timely inventory receipts, organized will-call operations, walking the deck twice, and completing counter and shop returns daily.
Establish work schedules and responsibilities in accordance with department standards.
Understand the general ledger structure and apply it when reviewing operational statements, direct expenses, and gross margin reports.
Establish department budgets, goals, and initiatives.
Perform other duties as assigned.
Support, encourage, and follow safe work behavior.
Provide coaching, mentoring, feedback, and guidance to team members.
Communicate clearly and keep relevant people informed about developments, progress, problems, and plans.
Take initiative to resolve issues, gather perspectives, and make timely decisions.
Support organizational changes and help manage their implementation.
Gather, verify, analyze, and document information for decision-making.
Take responsibility for personal learning and development.