Branch Specialist (Bi-lingual English/Spanish required)
About The Position
Our Gurnee branch is looking for a full-time Branch Specialist, and this could be the perfect opportunity to launch or grow your career in financial services. As a Branch Specialist, you’ll take on a dynamic, hands-on role that combines Concierge, Teller, and Personal Banker responsibilities. You’ll welcome members, process transactions, open accounts, and connect people with the products and services that best fit their financial goals. It’s a wonderful early career opportunity for anyone interested in banking or financial services who enjoys working with people and is eager to build a long-term career.
Requirements
- High School diploma or equivalent
- At least 1 year of experience in retail, customer service, sales, or cash handling.
- Bilingual in Spanish (required)
- Comfortable promoting products and services and engaging in consultative, sales-oriented conversations
- Strong comfort level with technology, including data systems, Microsoft Office, and web-based tools
- Excellent communication skills and a natural ability to build relationships
- Ability to multitask, stay organized, and thrive in a fast-paced environment
- Positive, team-oriented mindset with a high level of integrity and commitment to inclusion & diversity
- Availability to work 40 hours per week within the following schedule: Monday – Thursday: 8:30AM – 5:30PM, Friday: 8:30AM – 6:30PM, Regular Saturdays: 8:30AM – 1:30PM
Nice To Haves
- Banking, Teller, or Personal Banker experience is a plus!
Responsibilities
- Welcome members in the branch creating a positive first impression
- Assist and educate members on self-service options, including Interactive Teller Machines (ITMs)
- Process transactions accurately and resolve account and service needs
- Open new consumer accounts efficiently and with attention to detail
- Identify opportunities to connect members with loans, mortgages, and wealth management services
- Recommend improvements that enhance the member experience and branch operations
- Maintain compliance with all policies, procedures, audits, and balancing standards
Benefits
- medical (High Deductible, HMO and PPO)
- dental
- vision
- spending accounts
- short-term disability
- long-term disability
- life insurance
- 401(k) savings plan
- pension plan
- annual bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
