Branch Specialist

AAA • Monroeville, PA

4d

About The Position

The Branch Specialist greets members by phone and in person, determines the service they need, and either provides the service or directs them to the appropriate area. The role delivers customer service according to the Club's Quality Assurance Standards and may provide notary services and DMV license transactions. It also resolves problems and assists with administrative functions when the manager is absent.

The position supports members with travel services, membership and insurance payments, travel money, merchandise and attraction tickets, passport photos, and International Driving Permits. It promotes and sells memberships, identifies opportunities to recommend additional products, and may mentor and train junior employees and assist with branch timekeeping and scheduling.

Requirements

• High school diploma or GED.
• Four to six years of experience as a Branch Specialist 2 and/or 3, or related experience.
• Solid computer literacy and data input skills.
• Ability to effectively coach and mentor others.
• Ability to work quickly and handle multiple tasks or assignments daily.
• Obtain and maintain a valid notary license when required.

Nice To Haves

• Proficiency in the state DMV licensing system.
• Notary Public certification through the National Notary Association within one year (preferred).

Responsibilities

• Greet members by phone and in person, determine the service required, provide requested services, or direct members to the appropriate area.
• Provide DMV registration services in states that offer them, maintain current knowledge of DMV regulations, and complete transactions according to state DMV and Club procedures.
• Prepare TripTiks®, and provide maps, tour books, and other travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships, process membership payments, upgrade basic memberships, and offer automatic renewal.
• Process insurance payments and offer automatic renewal.
• Issue passport photos and International Driving Permits (IDPs).
• Process Travel Money transactions and sell merchandise and attraction tickets.
• Balance and reconcile the cash drawer and prepare daily deposits.
• Assist with daily, weekly, and monthly reports.
• Perform notary services in accordance with National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members' product needs and services.
• Mentor and train junior employees and assist with timekeeping and scheduling branch employees.
• Resolve problems and assist with administrative functions when the manager is absent.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED