Branch Specialist

Veterans United•Fayetteville, NC

About The Position

As a Branch Specialist, you’ll help Veterans and Active-Duty Service Members navigate the beginning of their VA loan journey with confidence and care. You’ll often be the first point of contact for borrowers, helping collect important financial information, answering questions, and keeping things moving smoothly throughout the process. Beyond supporting borrowers, you’ll also help keep the office running efficiently by coordinating events, managing day-to-day office needs, and supporting the overall team experience. It’s a fast-paced role where no two days look exactly the same, but there’s something really rewarding about helping people through one of the biggest milestones of their lives.

Requirements

Genuinely enjoy helping people and know how to create a positive experience through exceptional customer service.
Thrive in fast-paced, results-driven environments and know how to stay organized when juggling multiple priorities.
Thrive in highly collaborative environments and enjoy working closely with co-workers to accomplish goals.
Have attention to detail and take pride in getting things right.
Strong communicator who can connect clearly and professionally through both written and verbal communication.
Strong work ethic and consistently show up ready to contribute and support the team.
Comfortable using everyday computer technology and online systems in an internet-based company.
Either already NMLS licensed or excited to become licensed once you join the team.
Show up consistently and can be counted on to get the job done.

Nice To Haves

Previous customer service experience is a plus, especially if you’ve worked directly with customers in a fast-moving environment.

Responsibilities

Supporting daily office operations by helping with facility needs, vendor coordination, building upkeep, mail, and office organization.
Delivering top-notch customer service by responding quickly and professionally to borrower questions through phone and email.
Connecting with borrowers to gather financial and credit information and helping move their loan journey forward.
Running borrower credit information through our online approval system and helping determine next steps in the process.
Keeping borrowers informed about documentation needs, including income, asset, and other loan-related information.
Coordinating office events, meetings, birthday and thank you cards, and lunch and learns to help create a positive office culture.
Creating and maintaining communication materials like flyers, mailers, and other office communications.
Pitching in wherever needed to help foster a supportive and collaborative team culture.