Branch Specialist 5 EC

AAA • Hermitage, PA

1d • Onsite

About The Position

The Branch Specialist 5 works in the White Oak office and performs the duties of Branch Specialist 3 and Branch Specialist 4, in addition to directing day-to-day activities and resolving moderately complex problems when the Branch Manager is absent. The position also handles and resolves DMV problems in the manager’s absence.

Branch Specialist 3 duties include preparing TripTiks, carrying out routine auto travel duties, assisting members with hotel and car reservations, identifying cross-sell opportunities, processing travel money transactions, selling attraction tickets, balancing the cash drawer, potentially booking cruises and tours, performing opening and closing activities, and processing notary transactions. Branch Specialist 4 duties include assisting with daily, weekly, and monthly reports; handling DMV license, title, and notary transactions; mentoring and training junior employees; assisting with timekeeping and scheduling; providing direction and resolving routine problems; and assisting the Branch Manager with administrative functions.

The role requires willingness and ability to work flexible hours, including evenings and Saturdays. Auto Club Enterprises describes itself as the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members. The organization emphasizes diversity, service, and providing members with peace of mind and value.

Requirements

• Accounting or cash handling experience.
• Three to five years of prior customer service experience.
• Analytical skills and individual judgment.
• As required, possess or obtain a valid notary license.
• At least two years as a Branch Specialist 3.
• Proficiency in computer systems.
• Ability to coach and direct others.
• Ability to work independently with minimal supervision.
• At least two years as a Branch Specialist 4.
• Advanced computer literacy.
• Ability to operate independently while exercising good judgment and discretion.
• Willingness and ability to work flexible hours, including evenings and Saturdays.

Responsibilities

• Direct day-to-day activities in the absence of the Branch Manager.
• Resolve problems of moderate complexity in the absence of the Branch Manager.
• Handle and resolve DMV problems in the manager’s absence.
• Prepare TripTiks and perform routine auto travel duties.
• Assist members with hotel and car reservations.
• Identify cross-sell opportunities.
• Process travel money transactions and sell attraction tickets.
• Balance the cash drawer.
• Book cruises and tours, as applicable.
• Perform opening and closing activities.
• Process notary transactions.
• Assist with daily, weekly, and monthly reports.
• Handle transactions related to DMV licenses, titles, and notary services.
• Mentor and train junior employees.
• Assist with timekeeping and scheduling.
• Provide direction and resolve routine problems.
• Assist the Branch Manager with administrative functions.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed