Branch Specialist 5 EC

AAA • Hermitage, PA

3d • Onsite

About The Position

The White Oak office has an opening for a Branch Specialist 5. This role performs duties of a Branch Specialist 3 & 4, plus directs day-to-day activities and resolves problems of moderate complexity in the absence of the Branch Manager. Handles and resolves DMV problems in manager’s absence.

Requirements

• Accounting or cash handling experience, plus 3-5 years prior customer service experience.
• Requires analytical skills and individual judgment.
• As required, must possess or obtain valid notary license.
• Proficiency in computer systems.
• Ability to coach and direct others; to work independently with minimal supervision.
• 2+ years as Branch Specialist 4 required.
• Advanced computer literacy.
• Ability to operate independently, exercising good judgment and discretion.
• Willingness and ability to work flexible hours including evening and Saturdays.

Responsibilities

• Prepares TripTiks and performs routine auto travel duties.
• Assists members with hotel and/or car reservations.
• Identifies cross-sell opportunities.
• Processes travel money transactions, sells attraction tickets, balances cash drawer.
• May book cruises and tours.
• Performs opening and closing activities.
• Processes notary transactions.
• Assists with daily, weekly and monthly reports.
• Handles transactions related to DMV license and title and notary services.
• Mentors and trains junior employees, assists with timekeeping and scheduling.
• Provides direction and resolves routine problems.
• Assists Branch Manager with administrative functions.
• Directs day-to-day activities and resolves problems of moderate complexity in the absence of the Branch Manager.
• Handles and resolves DMV problems in manager’s absence.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed