Branch Services Specialist (Administrative Assistant)

Howard Hanna Real Estate Services•Cornelius, NC

12d•Onsite

About The Position

We are seeking a dedicated, organized Branch Services Specialist to join our team. In this role, you will work closely with Branch Leaders to support our real estate agents and ensure smooth, efficient office operations. You will handle various administrative, operational, and agent-focused tasks to improve branch effectiveness and efficiency. This is an in-office position supporting two office locations.

Requirements

Associate's degree or 3-5 years of branch operations preferred
Real Estate Office experience preferred.
Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing.
Proficiency in Google Business Suite and other office technologies.
Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
Proficiency in managing social media platforms, including Facebook and Instagram.
High organizational skills in managing multiple projects simultaneously.
Ability to work independently without regular direct supervision.
Ability to adjust direction when the situation warrants.

Responsibilities

Process paperwork for agent onboarding, departures, and transfers
Assist agents with their paperwork review and completion when onboarding
Manage all affiliation paperwork
Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
Manage branch supplies, equipment, and workspaces
Maintain office calendars and manage floor duty schedules
Assist with outgoing/incoming mail and phone call transfers
Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs.
Coordinate branch logistics, including building maintenance and equipment.
Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed.
Ensure proper functioning of the office TV and bulletin boards
Assist agents with transaction support, including earnest money and commission check deposits
Provide troubleshooting support for agent tech needs (copiers, computers, phones)
Manage lockbox check-in/check-out and troubleshoot ordering issues
Process earnest money and commission check deposits
Assist in recruiting packages, managing branch social media posts, and organizing events
Coordinate property tours, anniversaries, and monthly recognitions
Maintain branch calendars and facilitate agent enrollment paperwork
Organize and schedule agent one-on-ones and professional development activities
Provide general administrative support to Branch Leaders
Facilitate agent training, webinars, and Lunch & Learns
Collect Essential Services referrals and manage communication with Essential Services partners.