Branch Service Representative

FreeStar Financial Credit Union • Clinton Township, MI

2d • Onsite

About The Position

FreeStar Financial Credit Union is looking for an entry level Branch Service Representative. If you have demonstrated professionalism and excel at customer service, this member service position may be the role for you! The primary purpose of a Branch Service Representative is to assist FreeStar Financial Credit Union in fulfilling our mission. This is accomplished by identifying member needs, and accurately and efficiently processing transactions, maintaining a consistent balancing record in accordance with credit union policies and procedures.

Requirements

• High School Diploma or equivalent.

Nice To Haves

• Preferred minimum of one year of experience in the financial industry.
• Preferred experience in a retail or sales position.

Responsibilities

• Observe all of the core values that have been established and abide by the standards of the position, which have been developed to support our values and provide superior service to our members.
• Responsible for, but not limited to, opening new accounts, certificates, and IRA's.
• Assist members with requests and questions relating to the function and servicing of their accounts.
• Provide efficient and accurate service in transactions which include, but not limited to, account status and activity, check cashing, deposits, withdrawals, transfers, loan payments and resolving eService issues in person and over the phone.
• Act as a back-up teller balancing on a daily basis the assigned cash drawer, TCR and ITM including all negotiable instruments.
• Act as back-up vault teller as needed, placing weekly cash orders timely as well as accepting and verifying incoming/outgoing cash from the Federal Reserve and being responsible for the daily vault cash to and from the tellers as well as balancing the vault daily.
• Meet member needs by cross-selling all products and services offered by the credit union, including but not limited to lending protection solutions. Must achieve all minimum sales standards as established by leadership.

Benefits

• 120 hours PTO in the 1st year
• Affordable healthcare/dental/vision available at 30 days
• 401k with up to 6% match
• Up to a 5% annual incentive bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED