Branch Service Manager- West Los Angeles, CA

Zions Bancorporation•Los Angeles, CA

4h•$64,000 - $108,000•Onsite

About The Position

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive. As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for “Best Bank” and “Best Commercial Bank” from the readers of San Diego Union-Tribune and Orange County Register. Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for “Overall Client Satisfaction” in Small Business & Middle Market Excellence Awards. We are looking for a seasoned Branch Service Manager at our West Los Angeles, CA branch. This role provides sales leadership, through their own production, as well as the oversight sales and services tasks, and works closely with key partners to achieve sales and service objectives while maintaining operational integrity.

Requirements

Requires a high school diploma and 2-8+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
Considerable working knowledge of the banking industry, processes, procedures, regulations and products.
Knowledge of lending process and procedures.
Strong customer service, relationships building, sales and management skills.
Experienced in handling various client concerns and problems.
Must have good communication skills, both verbal and written.
Knowledge of computer programs, i.e. word processing, spreadsheets etc.
Ability to set and maintain high quality work standards.
Ability to lead a group.
Ability to deal effectively with people in various job capacities.
Excellent problem solving and communication skills.

Responsibilities

Manage daily branch operations, service, and sales functions to achieve strategic goals in partnership with the Branch/Business Center Manager
Play a decisive role in interviewing, selecting, and hiring top talent, and directly provide substantially weighted recommendations regarding employee advancement, promotions, and terminations.
Actively train, coach, and mentor team members to foster a high-performance culture and support their professional career growth.
Direct the daily workflow of managed employees, exercising discretion to coordinate scheduling, apportion work, and determine the approach for assigned tasks.
Maintain production and sales records to appraise employee efficiency, handle grievances, and implement constructive performance management or disciplinary actions.
Drive growth through personal sales production while providing strategic oversight, leadership, and training to the team on bank products and services.
Act as the primary escalation point to expertly resolve complex client service issues, complaints, and inquiries.
Establish management procedures to ensure strict adherence to safety, security, and legal compliance protocols within the company’s risk appetite.
Proactively prepare the branch for internal and external audits, partnering closely with audit staff to swiftly resolve any identified operational gaps.
Investigate operational discrepancies, mitigate potential fraud or loss, and resolve complex risk matters on behalf of the company.
Exercise professional discretion and sound judgment in executing transaction approvals, overrides, and committing the branch in matters of significant financial impact.
Collaborate closely with key internal partners to plan and achieve long- and short-term operational, sales, and customer experience objectives.
Support overall branch health by processing cash transactions, approving teller transactions, and performing other customer service duties as business needs dictate.
Maintain an active daily presence at the assigned branch or business center to support the team and clients directly.
Perform other strategic and operational tasks as assigned to support the collective success of the business unit.