Branch Service Manager

InCharge Energy•Richmond, VA

4d•Onsite

About The Position

The Opportunity At InCharge, our success is built on operational excellence and strong leadership at every level. We're looking for a Branch Service Manager to lead the day-to-day sales and revenue generation of our Sales & Service office. This is a strategic leadership role reporting into the Branch General Manager that is focused on driving service and construction revenue, growing a sustainable backlog, and maintaining accountability to monthly and annual gross margin goals. You’ll lead a multidisciplinary team, streamline sales-to-operations workflows, and foster a collaborative, inclusive culture as you drive InCharge’s growth across your designated area.

Requirements

Bachelor’s degree in business administration, construction management, operations management, engineering, or equivalent work experience.
5+ years of experience in electrical service, maintenance, construction, or related field operations.
Demonstrated experience leading and managing field-based electrical technicians, electricians, or service crews.
Strong knowledge of electrical systems, troubleshooting methodologies, electrical safety standards, and industry best practices.
Ability to provide technical guidance and serve as the primary escalation point for complex electrical service issues and customer concerns.
Experience coordinating field service activities, scheduling personnel, and optimizing technician productivity across multiple job sites.
Proven ability to review, approve, and verify work orders, service reports, labor hours, material usage, and job completion documentation for accuracy and compliance.
Experience ensuring compliance with applicable electrical codes, OSHA requirements, company safety policies, and customer specifications.
Proficiency with work order management systems, field service software, and maintenance management platforms (CMMS).
Excellent communication and customer service skills, with the ability to interact effectively with customers, vendors, and internal stakeholders.

Responsibilities

Supervise all service technicians, providing daily direction, field coaching, and performance reinforcement.
Set expectations for professionalism, safety, and quality while fostering a culture of accountability and continuous improvement.
Oversee technician and electrician workflows to ensure safe work practices, efficient job execution, and adherence to company procedures, installation standards, and customer requirements.
Drive technician productivity by ensuring accurate time charging to work orders, monitoring utilization metrics, and holding each technician accountable for meeting daily and weekly performance targets.
Serve as the first line of technical escalation. Address technician questions promptly to keep field work moving, reduce downtime, and maintain job momentum.
Coordinate the technician dispatch process to maximize field coverage, balance workloads, and ensure timely response to customer needs.
Schedule, track, and document all required technician training, including technical certifications, OEM courses, and safety compliance requirements (OSHA, NFPA, EVSE‑specific training, etc.).
Provide on‑site supervision and perform hands‑on field work when needed to support job completion, troubleshoot issues, and uphold quality control standards.
Manage the technician service‑truck fleet, ensuring 100% DOT compliance, proper maintenance, accurate mileage logs, and readiness for field deployment.
Enter and maintain ADP time entries in the Excel Technician Timesheet Tracker. Validate hours, job codes, and documentation to ensure accurate labor reporting and operational transparency.
Review and approve technician work orders and ADP payroll to support timely, accurate payroll processing and proper job‑cost allocation.
Approve technician RAMP card transactions, ensuring receipts, documentation, and cost controls are followed in alignment with purchasing guidelines.