Branch Service Manager

Konica Minolta Business Solutions, U.S.A., Inc.•Portland, OR

1d•Onsite

About The Position

Konica Minolta currently has an exciting opportunity for a Branch Service Manager!

3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry.
Certified in A+, network+ or equivalent training required
Understanding of Workflow, Security, Cost Accounting and MPS solutions.
Outstanding customer relation skills
Working knowledge of computer systems such as Microsoft, Apple and common network problems
Must have experience updating, maintaining and analyzing spreadsheets
Must have reliable transportation and a valid driver’s license.
Position requires use of personal car which is eligible for vehicle maintenance compensation program.
Must be able to travel locally on a daily basis to various customer sites
Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Must work well with customers and exhibit professional appearance and demeanor at all times

Responsible for the management for specified service area.
Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies
Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
Provide next level customer support and problem resolution
Facilities resolution of issues concerning pricing, installation and performance of equipment by interacting and communication with the sales and administrative departments.
Reviews timeliness, accuracy and completeness of technicians invoices and car expense reports and timecards
Ensures appropriate staffing
Ensures adequate inventory of supplies and machine parts

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