Branch Sales Manager

First Utah Bank • Salt Lake City, UT

27d • Onsite

About The Position

A Retail Branch Sales Manager is responsible for exceptional customer service and the maintenance of long-term profitable customer relationships through the sale of bank products and services. The Branch Sales Manager is expected to have thorough knowledge of bank systems, products, services, policies and applicable bank regulations. This position works closely with the Senior Branch Administrator to attain branch- and Bank- established goals.

Requirements

• Retail banking experience required
• Strong written and verbal communication skills
• Good understanding of the principals of banking and how our business operates
• Strong technical skills required to effectively use bank systems, train and coach staff and assist customers with self-serve tools such as mobile banking, online account applications, etc.
• Strong knowledge of computer programs, i.e. word processing, spreadsheets, etc.

Responsibilities

• Drive branch deposit growth through direct sales efforts and team leadership
• Develop and execute strategies to meet or exceed deposit targets
• Personally manage a portfolio of high-value, deposit client relationships
• Participate actively in weekly pipeline calls to discuss opportunities and progress
• Proactively connect with existing customers to establish, maintain and expand strong relationships by providing exceptional personalized customer service focusing on deposit retention
• Generate referrals from existing customers
• Develop centers of influence
• Resolve and respond accurately to complex client service issues, complaints and escalated questions
• Reach out to qualified prospects to introduce them to the Bank and provide referrals for other banking services such as business lending, treasury management, and merchant services
• Exhibit strong analytical and problem-solving abilities with experience identifying and implementing solutions
• Ability to partner and engage with internal business partners
• Ability to manage multiple tasks and reprioritize as needed
• Responsible for the strategic growth efforts and goals of the branch
• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management
• Maintains high standards of integrity and respect
• Foster a highly collaborative team environment including cross-departmental alignment
• Actively participates in community development and provides service and support to local charities, chambers, and business partners
• Participate in civic/community events and other opportunities for community engagement
• Support the Bank’s Community Reinvestment Act (CRA) initiatives which includes encouraging branch staff to participate in these efforts
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match
• Employee assistance program
• Company-paid life and disability insurance
• Tuition reimbursement
• Paid time off
• Paid volunteer days
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed