Branch Rental Manager

Ryder Supply Chain Solutions•Norton, MA

9d•$46,000 - $70,000•Onsite

About The Position

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! Summary The Branch Rental Manager will increase rental margin and revenue. This is done by maximum utilization of vehicles, controlling operational costs and an aggressive marketing strategy to include planning for future customer needs. Responsible for outside sales, customer retention, fleet management, daily cash log and the marketing plan. Insure operational efficiency at the branch through effective people development (hiring, training, supervising and motivating). The results should increase market share, profits and overall rental growth. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. This position comes with a competitive salary and uncapped commission. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

Requirements

Bachelor's degree required in Business Administration or equivalent work experience in similar or related industry
Five (5) years or more Rental or Sales experience required
Three (3) years or more experience in Rental product line to include outside sales & rental counter supervision required
Two (2) years or more experience managing others required
Proficient in Microsoft Office environment advanced required
Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required
Must possess a profound knowledge of rental operations and asset management advanced required

Nice To Haves

Builds and manages effective teams
Strong verbal and written communication skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to simultaneously handle multiple priorities
High energy and self-motivated with the ability to focus on multiple projects and activities simultaneously
Ability to listen, write, and speak effectively Inform, explain, and give instructions
Ability to get both verbal and written communications across having the desired effect
Possesses flexibility to work in a fast paced, dynamic environment
Proactively approaches responsibilities
Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow-up practices
Ability to work independently and as a member of a team

Responsibilities

Sets appointments with prospective customers and performs customer retention visits.
Performs customer reviews & surveys to determine if customer is satisfied.
Overcomes customer objections and selling the value of the product.
Develops fleet planning information with recommendations for Director of Rental
Ensures rental contracts are properly completed.
Makes certain that customers are being placed in a ready vehicle.
Acts as custodian of cash and Rental Assets-Accounts Receivable.
Follows up on problems.
Analyzes Fleet Management Reports to identify problem vehicles.
Checks vehicles for physical damages.
Closes contracts and extends them at the correct number of days and miles.
Ensures maintenance and fleet appearance are at company standards.
New hire recruitment and selection.
Provides ongoing guidance, communication and training.
Executes Performance Appraisals.
Is aware of the individual's strengths and weaknesses.
Develops weak areas into strengths and increases strong points.
Coordinate and maintain current accurate data within the company's marketing database.
Maintain and expand relationships with existing customer base.
Maximize rate opportunities within the market place.
Provide rental counter training and supervision.
Performs other duties as assigned.