Branch President

Associa•Bellevue, WA

1d•Onsite

About The Position

EMB Management is seeking a dynamic Branch President to lead its Washington operations and shape the company's growth. This executive leadership role requires a strategic thinker who can drive results, inspire teams, strengthen client partnerships, and foster a thriving culture. As part of Associa, the leading community management company, the Branch President will leverage national resources while leading a team focused on local communities in Washington.

Requirements

Five or more years of progressive leadership experience in community association management, property management, hospitality, or another service-focused industry.
Demonstrated success leading a complex, multi-functional operation.
Strong financial and business acumen, including experience with budgeting, profitability, financial reporting, and performance metrics.
A proven ability to grow revenue, retain clients, and improve operational results.
Experience building, developing, and leading high-performing teams.
Exceptional communication, presentation, negotiation, and relationship-building skills.
The ability to navigate complex client and employee matters with sound judgment and professionalism.
A strategic mindset combined with the willingness to stay connected to day-to-day operations.
A bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience.

Nice To Haves

Community association management experience is strongly preferred.
A visible and engaged leader who builds trust.
Energized by developing people and creating strong teams.
Comfortable making decisions and holding others accountable.
Curious, adaptable, and focused on continuous improvement.
Financially disciplined and results-oriented.
Skilled at balancing strategic priorities with immediate business needs.
Passionate about delivering meaningful value to clients and communities.

Responsibilities

Set the strategic direction for EMB Management.
Build, develop, and empower a high-performing leadership team.
Strengthen the employee and client experience.
Drive sustainable growth, client retention, and financial performance.
Expand EMB Management’s presence and impact throughout Washington.
Partner with regional and corporate leaders to influence broader organizational initiatives.
Serve as a visible ambassador for EMB Management and Associa.
Develop and execute the branch’s strategic and annual operating plans.
Establish clear goals and accountability across the organization.
Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence.
Lead the budgeting process and ensure the branch meets its financial commitments.
Identify opportunities to improve efficiency, service delivery, and profitability.
Maintain strong internal controls and support timely accounts receivable collection.
Lead, coach, and develop the branch leadership team.
Attract and retain high-performing talent who raise the bar.
Create a culture of accountability, collaboration, empowerment, and continuous improvement.
Ensure employees understand how their work contributes to the success of our clients, communities, and business.
Oversee performance management, succession planning, leadership development, and key talent decisions.
Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience.
Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners.
Ensure teams consistently deliver responsive, high-quality service.
Oversee client retention and management agreement renewals.
Resolve complex client concerns with sound judgment, professionalism, and urgency.
Ensure the branch remains responsive to the changing needs of the communities we serve.
Develop and execute strategies to expand the branch’s market presence.
Identify organic growth opportunities within existing client relationships.
Partner with sales and marketing leaders to pursue new business and strategic accounts.
Promote Associa’s full range of services and solutions.
Represent EMB Management and Associa as an active leader in Washington’s business and community association management markets.
Align people, processes, systems, and culture to deliver an integrated client experience.
Ensure compliance with company policies, governing documents, contracts, and applicable federal, state, and local requirements.
Use financial and operational data to identify trends, address root causes, and make informed decisions.
Sponsor and support strategic initiatives across Associa as needed.

Benefits

Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
401k offered
9 paid holidays
Medical, dental and vision offered
Short and long term disability plus other voluntary insurance options
World-Class Training
Individual and Branch Achievement Bonuses
CAI (Community Association Industry) Course/Designation Assistance
Employee Referral Bonus Program
Wellness Incentives