Branch President

Associa•Houston, TX

About The Position

Associa Principal Management Group of Houston is seeking a dynamic Branch President to lead our Houston operations and help shape the next chapter of our growth. This is a high-impact executive leadership opportunity for someone who can turn strategy into results, inspire teams, strengthen client partnerships, and create a culture where employees and communities thrive. As part of Associa, the industry’s leading community management company, you will have the resources and reach of a national organization while leading a team deeply connected to the Houston community.

Requirements

Five or more years of progressive leadership experience in community association management, property management, hospitality, or another service-focused industry
Demonstrated success leading a complex, multi-functional operation
Strong financial and business acumen, including experience with budgeting, profitability, financial reporting, and performance metrics
A proven ability to grow revenue, retain clients, and improve operational results
Experience building, developing, and leading high-performing teams
Exceptional communication, presentation, negotiation, and relationship-building skills
The ability to navigate complex client and employee matters with sound judgment and professionalism
A strategic mindset combined with the willingness to stay connected to day-to-day operations
A bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience

Nice To Haves

Community association management experience is strongly preferred

Responsibilities

Develop and execute the branch’s strategic and annual operating plans
Establish clear goals and accountability across the organization
Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence
Lead the budgeting process and ensure the branch meets its financial commitments
Identify opportunities to improve efficiency, service delivery, and profitability
Maintain strong internal controls and support timely accounts receivable collection
Lead, coach, and develop the branch leadership team
Attract and retain high-performing talent who raise the bar
Create a culture of accountability, collaboration, empowerment, and continuous improvement
Ensure employees understand how their work contributes to the success of our clients, communities, and business
Oversee performance management, succession planning, leadership development, and key talent decisions
Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience
Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners
Ensure teams consistently deliver responsive, high-quality service
Oversee client retention and management agreement renewals
Resolve complex client concerns with sound judgment, professionalism, and urgency
Ensure the branch remains responsive to the changing needs of the communities we serve
Develop and execute strategies to expand the branch’s market presence
Identify organic growth opportunities within existing client relationships
Partner with sales and marketing leaders to pursue new business and strategic accounts
Promote Associa’s full range of services and solutions
Represent Principal Management Group and Associa as an active leader in the Houston business and community association management markets
Align people, processes, systems, and culture to deliver an integrated client experience
Ensure compliance with company policies, governing documents, contracts, and applicable federal, state, and local requirements
Use financial and operational data to identify trends, address root causes, and make informed decisions
Sponsor and support strategic initiatives across Associa as needed