Branch Operations & Volunteer Support Specialist - Floyd County Family YMCA and Clark County Family YMCA
About The Position
The Branch Operations & Volunteer Support Specialist serves as a trusted administrative partner to Executive Directors and branch leadership teams, providing high-level coordination and operational support that advances donor engagement, volunteer involvement, staff experience, and branch initiatives across multiple YMCA locations. This role partners closely with Executive Directors, Human Resources, Development, and branch leaders to coordinate engagement strategies, support key organizational priorities, and enhance the overall effectiveness of branch operations. Reporting to two Executive Directors, the position plays an integral role in fostering meaningful donor, volunteer, and employee experiences by coordinating communications, events, recognition efforts, and engagement activities that strengthen relationships and support organizational goals. Through exceptional organization, collaboration, discretion, and attention to detail, the incumbent helps cultivate a culture of philanthropy, belonging, service, and operational excellence that advances the YMCA's mission, strategic priorities, and community impact.
Requirements
- Bachelor’s degree preferred or equivalent combination of education and relevant experience.
- Three or more years of experience in nonprofit, administrative support, fundraising support, volunteer coordination, community engagement, or human resources functions.
- Strong ability to build and maintain positive, professional relationships with diverse stakeholders.
- Excellent organizational, communication, and coordination skills with the ability to manage multiple priorities.
- Experience handling confidential information and maintaining accurate records with a high degree of integrity and discretion.
- Proficiency in Microsoft Office and experience with databases, donor management systems, and/or HRIS platforms.
- Demonstrated ability to support mission-driven work with a commitment to community service and the YMCA values.
Responsibilities
- Partner with Executive Directors and the Development team to coordinate donor cultivation, stewardship, and recognition activities.
- Coordinate Annual Campaign administration including gift processing, pledge management, donor record maintenance, and deposit reconciliation.
- Serve as the primary administrative contact for donor inquiries by coordinating communications and follow-up.
- Prepare donor communications, acknowledgments, stewardship activities, and related materials.
- Coordinate fundraising campaigns, donor recognition events, and community engagement activities.
- Maintain fundraising materials, campaign collateral, donor records, and promotional resources.
- Coordinate volunteer engagement activities, supporting opportunities for meaningful member and community involvement.
- Serve as the Togetherhood Coordinator for assigned branches, coordinating volunteer opportunities, community partnerships, and service projects.
- Coordinate volunteer recruitment, onboarding, orientation, training, scheduling, recognition, and ongoing support.
- Maintain volunteer records and engagement metrics and prepare reports.
- Collaborate with branch departments to coordinate volunteer assignments and service opportunities.
- Prepare volunteer communications, promotional materials, and recognition activities.
- Provide administrative and logistical support for volunteer events, Togetherhood initiatives, and community engagement activities.
- Coordinate new employee onboarding in collaboration with the Human Resources team.
- Maintain personnel records, employment documentation, and compliance files.
- Coordinate certification tracking and documentation including lifeguard and other required certifications.
- Support staff engagement, recognition, and retention initiatives by coordinating employee communications, recognition activities, and engagement efforts.
- Provide administrative support for Human Resources processes including new hire paperwork, personnel file maintenance, and other employment-related documentation.
- Provide administrative support for branch communications by preparing flyers, informational materials, and routine promotional communications.
- Monitor and follow up on program balances and donation pledges.
- Track, reconcile, and process invoices, purchase requests, and financial documentation.
- Support branch leadership meetings by preparing materials, documenting meeting notes, and following up on assigned action items.
- Provide administrative and operational support for special projects and branch initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
