Branch Operations Supervisor - Commercial Insurance

Insurance Office of America•Cherry Hill, NJ

1d•Remote

About The Position

This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. The role supports Cherry Hill, New Jersey with a focus on Trucking, Transportation, and Construction. The supervisor is responsible for the direct management of Account Team staff, including assigning tasks, managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

Requirements

5+ years of industry experience with deep, wide-ranging industry knowledge
3+ years leadership experience.
All required active property & casualty (P&C) licensing
Outstanding communication and people management skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Responsibilities

Manage Account Management staff, monitor performance, and provide coaching.
Ensure compliance with HR processes and policies.
Ensure productivity, efficiency, quality, and service standards.
Manage staff days off calendars for service continuity.
Ensure appropriate staffing levels and recommend adjustments.
Participate in interviewing and hiring recommendations.
Prepare and deliver performance evaluations.
Provide coaching, consultation, and training.
Encourage growth and development of personnel.
Develop future branch operations leaders.
Promote IOA culture and improve engagement.
Identify gaps and implement corrective actions.
Monitor and interpret performance data.
Maintain transparent communication with leadership.
Develop and ensure compliance with core work processes.
Implement and enforce company policies.
Maintain high technical competence and industry expertise.
Continuously improve management and leadership skills.
Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
Demonstrate integrity and leadership.