Branch Operations Specialist

C&N • Piatt Township, PA

6d • Onsite

About The Position

C&N is seeking a Branch Operations Specialist to support the day-to-day operational success of our branch while helping deliver an exceptional customer experience. In this role, you’ll oversee retail operations, maintain operational controls, support branch audits, manage cash operations, and assist with coaching teammates on operational procedures. This role is ideal for someone who thrives in a fast-paced environment where accuracy, leadership, and customer service go hand in hand.

Requirements

• High school diploma or general education degree (GED) AND 2-4 years of previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
• Leadership & Team Development skills
• Branch Operations skills
• Strong Communication skills
• Attention to Detail
• Critical Thinking skills
• Problem Solving skills
• Cash Handling skills
• Multitasking skills
• Customer Service skills
• Organization & Time Management skills
• Technical Proficiency, including Microsoft Office Products

Nice To Haves

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Responsibilities

• Oversee the day-to-day operational functions of the branch by maintaining operational controls, completing required reports, managing cash operations, and ensuring compliance with bank policies and procedures.
• Support teller operations by processing transactions, overseeing vault and ATM balancing, maintaining branch cash levels, and ensuring operational accuracy.
• Help prepare the branch for internal audits, implement operational procedures, monitor branch performance, and maintain a safe, secure, and compliant operating environment.
• Support the Community Office Manager by coaching teammates, providing operational guidance, coordinating training, and assisting with employee development. This position may include supervisory responsibilities.

Benefits

• Generous vacation, personal, sick, family sick, and community service leave.
• 401(k) with pre-tax and ROTH contribution options and a safe harbor match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary coverages.
• Access to education and development programs.
• Ongoing support for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED