Branch Operations Specialist (Temporary Assignment)

Rockland Trust Company•Plymouth, MA

2d•Onsite

About The Position

Rockland Trust is seeking a Branch Operations Specialist I for a temporary assignment supporting departmental staffing and business needs through February 2027. Based at the Plymouth Technology Center, the role reports to the Branch Operations Manager and oversees day-to-day branch operational requirements, including cash vault processing, branch reporting, loss mitigation, and internal and external customer relations. The position has a strong focus on data management and analysis, with reporting responsibilities to management, and provides exposure to Branch Operations while supporting key business functions and department initiatives. The specialist supports branches by managing currency for branches, customers, and remote ATMs; processing cash vault entries and reconciliations; monitoring reports; researching operational issues; and coordinating teller error research. The role works with Deposit Operations, Branch Administration, the Customer Information Center, and other business partners to streamline branch workflows, while adhering to audit and compliance requirements. This is a full-time, 40-hour temporary assignment. Saturday hours are required, and additional evening, night, and weekend work may be required to support acquisitions and branch openings or closings.

Requirements

2–4 years of teller experience or equivalent branch operations-related work experience.
Two-year degree or equivalent job experience.
Prior experience with Horizon and Horizon Teller, or the ability to efficiently build a strong foundation of knowledge of the core system.
Strong organizational, written, and verbal communication skills.
Computer skills, including Microsoft Word, Excel, and PowerPoint.
Strong attention to detail and ability to multitask and balance multiple priorities.
Ability to interact effectively with other departments to resolve operational issues.
Flexibility and ability to work well in a team-oriented environment.
Self-starter with the ability to take initiative on daily tasks and projects and identify process improvements.
Genuine desire to work with internal and external customers and understand and meet their financial or operational needs.
Professionalism and ability to objectively evaluate situations to reach an operational resolution.
Knowledge of Bank products and services, and Bank compliance and audit requirements.
Detailed working knowledge of Horizon and Horizon Teller.
Ability to establish an effective operational environment in Branch Operations and all branches; track, document, and analyze operational performance reporting; and resolve branch and customer inquiries or problems effectively and promptly.
Punctuality, reliability, professionalism, and valuing diversity.
Availability for required Saturday hours and possible additional evening, night, and weekend work.

Nice To Haves

SharePoint experience.
Accounting, finance, or operations background preferred.

Responsibilities

Manage currency for branches, customers, and remote ATMs, meet cash ordering deadlines, and complete online transaction entries as needed.
Process entries accurately and efficiently for the daily cash vault proof and monthly reconciliation.
Process timely adjusting entries for currency and coin to general ledger and customer accounts.
Monitor monthly Branch Operations reports to verify their completion and accuracy.
Support branches by fielding calls, conducting research, and responding to emails concerning branch procedures, transaction research, branch technology troubleshooting, fraudulent item review, and Horizon Teller/Teller Capture.
Coordinate teller error research efforts.
Manage incoming error emails, direct branches on initial research steps, work with Item Processing to verify branch out-of-balance conditions and review teller work, and escalate issues within the team as needed.
Work with the Branch Operations Specialist II on the monthly operational newsletter, including layout design and review of idea submissions from other business units.
Understand and follow the Bank’s audit and compliance responsibilities and ensure processes are in place to adhere to them.
Participate in committees, complete projects, and attend meetings as assigned.
Work with Deposit Operations, Branch Administration, the Customer Information Center, and other business partners to streamline workflows from branches.
Perform other related duties as required.