Branch Operations Specialist (Temporary Assignment)

Rockland Trust•Plymouth, MA

2d•$23 - $25•Onsite

About The Position

Rockland Trust is seeking a Branch Operations Specialist I for a temporary assignment supporting branch operations and departmental business needs through February 2027. Reporting to the Branch Operations Manager, this role oversees day-to-day operational requirements, including cash vault processing, branch reporting, loss mitigation, and internal and external customer relations. It has a strong focus on data management and analysis, with reporting responsibilities to management, and provides exposure to Branch Operations while supporting key business functions and initiatives. The position is located at the Plymouth Technology Center and is full-time at 40 hours per week. Saturday hours are required; additional evening, night, and weekend work may be required to support acquisitions and branch openings or closings.

Requirements

Two to four years of teller experience or equivalent branch operations-related work experience.
Two-year degree or equivalent job experience.
Prior experience with Horizon and Horizon Teller, or the ability to build a strong foundation of knowledge in the core system.
Strong organizational, written, and verbal communication skills.
Computer skills, including Microsoft Word, Excel, and PowerPoint.
Strong attention to detail and ability to multitask and balance multiple priorities.
Ability to interact effectively with other departments to resolve operational issues.
Flexibility and ability to work well in a team-oriented environment.
Ability to take initiative on daily tasks and projects and identify process improvements.
Genuine desire to work with internal and external customers and understand and meet their financial or operational needs.
Professionalism and ability to evaluate situations objectively to reach operational resolutions.
Ability to work Saturday hours; additional evening, night, and weekend work may be required to support acquisitions and branch openings or closings.

Nice To Haves

SharePoint experience.
Accounting, finance, or operations background.

Responsibilities

Manage currency for branches, customers, and remote ATMs, meet cash-ordering deadlines, and complete online transaction entry as needed.
Accurately and efficiently process entries for daily cash vault proof and monthly reconciliation.
Process adjusting entries for currency and coin to general ledger and customer accounts in a timely manner.
Monitor receipt of monthly Branch Operations reports and verify their completion and accuracy.
Support branches by handling calls, conducting research, and responding to emails about branch procedures, transaction research, technology troubleshooting, fraudulent item review, and Horizon Teller/Teller Capture.
Coordinate teller error research, manage incoming error emails, guide branches on initial research, work with Item Processing to verify out-of-balance conditions and review teller work, and escalate issues as needed.
Work with the Branch Operations Specialist II on the monthly operational newsletter, including layout design and review of ideas submitted by other business units.
Understand applicable Bank audit and compliance responsibilities and ensure daily processes adhere to requirements.
Participate in committees, complete projects, and attend meetings as assigned.
Work with Deposit Operations, Branch Administration, the Customer Information Center, and other business partners to streamline workflow from branches.
Perform other related duties as required.