Branch Operations Officer

Northwest Bank•Columbus, OH

1d•Onsite

About The Position

Provides leadership and subject matter expertise on operational direction, best practices, bank policy and regulatory requirements under the guidance of an Operations Enablement Consultant II or III and/or the Operations Enablement Lead. Leads, and collaborates with the Financial Center staff to support the implementation and continued maturity of the Northwest retail network operational excellence. Identifies process improvements based on feedback and observations within the financial center, to reduce risk, and create efficiencies. Educate the staff to drive meaningful improvements in Bank operations. Works with District Managers and Financial Center Managers to drive the development and execution of standard operating practices supporting the financial and operational goals. This role will learn and deploy a consistent, systematic operational methodology for achieving operational soundness that drives performance acceleration, a positive customer and employee experience.

Requirements

Bachelor's Degree in Business, Finance, or Related
2 - 6 years leadership, and coaching experience or 5 - 6 years Retail banking experience, with a concentration in operations and compliance or 2 - 6 years Customer Service experience
2 - 6 years Problem solving
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of job specific banking products and services
Knowledge of bank systems
Knowledge of all branch processes and policies, including but not limited to teller processing, teller balancing, office balancing, new account procedures, branch capture, general knowledge of all Northwest products and services, delivery channels, operations manual policies, and account processing manual policies

Responsibilities

Identify and resolve daily operational problems, by providing excellent customer, branch, and business unit support, through operational process integrity
Perform all required audits, (Financial Operations Audits, BPA, and User Audits) and other to increase office performance, report findings and follow up with exceptions and provide assistance with remediation
Cultivate and maintain a positive and collaborative relationships with all staff including support services and other internal partners
Play an active and participatory role in operational investigations, and work in concert with Financial Center Management on making recommendations to the HR Partner on level of discipline and be an active partner in the plan for improvement
Maintain appropriate departmental records and reports
Make recommendations and consult with the Ops Policy Administrator on Operational procedures
Conduct quarterly Operational Excellence meetings in collaboration with the Operations Enablement Lead
Attend and participate in all required and necessary meetings, including by not limited department, regional or district meetings and financial center staff meetings to improve communication and ensure compliance with Northwest Operational practices
Support the Branch Operations Support department with phone coverage as needed
Lead on the job training of new team members and Northwest employees, this could include classroom, or side by side education sessions including partnership with District Management to ensure employees with performance gaps are receiving the necessary support
Active participate of all corporate or department projects as assigned
Align departmental practices and operational procedures with Northwest’s strategic plan initiatives
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete other duties and special projects as requested by management
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency