Branch Operations Officer

First Citizens Community Bank•Williamsport, PA

9d•Onsite

About The Position

Oversee operational activities by keeping informed about operational functions, monitoring staff performance, directly supervising and training personnel in a manner that ensures compliance with audits and operational measures, ensuring effective and efficient operational programs, and maintaining adequate bank security. Initiate, evaluate, process and administer a personal portfolio and oversee the office portfolio of mortgage and consumer loans that meet or exceed the bank’s credit quality, profitability, loan growth and service objectives, and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the bank’s lending profit objectives without compromising quality and to minimize customer and Bank loan loss. Assist in the creation and management of a sales culture in the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating, supervising and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives. Utilize relationship management skills and techniques combined with the Branch Operations Officer’s personal business development efforts to build and service a portfolio of high priority segment customers in order to achieve new business, income and growth goals, and service the needs of customers. Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

Requirements

Two-plus years of position-related experience
Two-plus years of management/supervisory experience
General understanding of marketing, investment and lending principles
General understanding of bank-related laws and regulations
Knowledge of the features and benefits of bank products and services
Working knowledge of bank operating policies and procedures
Basic accounting skills
Proficient in Microsoft Office Suite and related program software
Proficient with or the ability to quickly learn position-related software
Education beyond a high school diploma or equivalent educational experience

Nice To Haves

Specialized and position-related education and training

Responsibilities

Oversee operational activities
Monitor staff performance
Directly supervise and train personnel
Ensure compliance with audits and operational measures
Ensure effective and efficient operational programs
Maintain adequate bank security
Initiate, evaluate, process and administer a personal portfolio of mortgage and consumer loans
Oversee the office portfolio of mortgage and consumer loans
Provide customers with an ability to protect loan payments via credit life and A/H sales
Assist in the creation and management of a sales culture
Conduct or oversee sales meetings
Ensure superior customer service
Establish team and individual goals
Develop a quality sales staff
Manage an active sales and customer service team
Utilize relationship management skills and techniques
Build and service a portfolio of high priority segment customers
Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques
Demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees