Branch Operations Manager

RBC • Victoria, BC

2d • CA$65,000 - CA$85,000 • Onsite

About The Position

The RBC Dominion Securities Management team in Victoria is seeking a Branch Operations Manager to lead operational excellence across the branch. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. Your role bridges client services, compliance, technology, and team development to ensure the branch runs smoothly and meets all regulatory standards.

Requirements

• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently

Nice To Haves

• Canadian Investment Regulatory Exam (CIRE) certification
• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

Responsibilities

• Execute the Branch Director's vision – Translate strategic goals into day-to-day operational excellence
• Work closely with the Branch Manager/Associate Branch Manager to foster COI/bank partner relationships for the branch
• Mainly responsible for HR administration, including payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Lead and develop staff – Train new branch support staff and coordinate ongoing professional development for existing team members
• Supervise sales support teams – Manage and optimize the performance of branch support staff
• Review of Compliance related matters delegated by the Branch Manager and ensure all regulatory requirements and internal controls are consistently met
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch
• Liaise across departments – Coordinate with internal RBC teams to resolve issues and streamline processes

Benefits

• Competitive compensation
• Flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed