Branch Operations Manager- Madigan

America's Credit Union

6d • Onsite

About The Position

We are seeking a Branch Operations Manager to lead daily operations of their branch, ensuring top-tier member service, operational excellence, and regulatory compliance. This role is key to driving branch performance, coaching staff and executing strategic initiatives aligned with our mission and growth goals. We have multiple openings across our branches, apply today! What your day will look like: Manage all aspects of branch operations including cash handling, transaction accuracy, security, and audit compliance Help the branch grow and meet sales targets Supervise, train, and develop branch staff to deliver high-quality member service and meet performance goals Champion a member-first culture by ensuring consistent, professional, and personalized service Collaborate with senior leadership to implement operational strategies and initiatives Maintain branch compliance with all applicable laws and regulations, including BSA/AML, OFAC, and lending guidelines Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to new account opening and teller services ensuring top-notch service Represent the credit union in the community by participating in events and organizations - be the local “face” of the credit union Branch Hours Monday - Friday: 9:00 am - 5:30 pm The pay range: $48,672-79,747.20 salary non-exempt Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. Our target range for this role is $48,672-55,057.60 salary non-exempt What we offer: We are committed to providing an enjoyable work environment and outstanding job opportunities, while providing excellent benefit options to meet our employees short and long-term goals. We have a reputation for offering an outstanding benefit package to our employees that work 30 or more hours per week. Full Medical, Vision and Dental benefits Generous PTO (Paid Time Off) 401k with match up to 6% Bonus opportunities 11 Paid holidays Paid Bereavement Leave Paid Jury Duty leave Company paid long term disability and life insurance Mortgage discounts Training and advancement opportunities Paid volunteering at ACU sponsored events Annual employee event for all staff and their families Employee Assistant Program (EAP) and more! What you will bring: High School Graduate or General Education Degree (GED) required. Some college is preferred One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law. Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.

Requirements

• High School Graduate or General Education Degree (GED) required. Some college is preferred
• One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry
• Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses

Responsibilities

• Manage all aspects of branch operations including cash handling, transaction accuracy, security, and audit compliance
• Help the branch grow and meet sales targets
• Supervise, train, and develop branch staff to deliver high-quality member service and meet performance goals
• Champion a member-first culture by ensuring consistent, professional, and personalized service
• Collaborate with senior leadership to implement operational strategies and initiatives
• Maintain branch compliance with all applicable laws and regulations, including BSA/AML, OFAC, and lending guidelines
• Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to new account opening and teller services ensuring top-notch service
• Represent the credit union in the community by participating in events and organizations - be the local “face” of the credit union

Benefits

• Full Medical, Vision and Dental benefits
• Generous PTO (Paid Time Off)
• 401k with match up to 6%
• Bonus opportunities
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Company paid long term disability and life insurance
• Mortgage discounts
• Training and advancement opportunities
• Paid volunteering at ACU sponsored events
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP) and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED